A technician has been asked to fix a problem with a projector. The projector lamp turns off for brief periods during a demonstration. After the technician replaced the lamp, the problem continued with an added message that appears just before the lamp turns off. Which of the following MOST likely need to be performed? (Choose two.)
Which of the following Internet connection types often terminates at a switching center and then requires the use of a different media for the last mile to the customer?
A technician is talking to end users about the specifications for an upgraded application server. The users of the application report that there cannot be any unscheduled downtime or data loss. Additionally, they would like the performance of the application to improve over the previous server in any way possible. The previous server running RAID 5.
Which of the following RAID solutions should be implemented in this scenario?
A projector’s image begins to flicker during a presentation. The laptop display does not produce this issue.
When a technician changes the resolution on the laptop, the issue persists. Which of the following is the NEXT step the technician should take?
Which of the following connector types is used to terminate household telephone cabling?
Which of the following devices can utilize VLANs to secure networks?
A network administrator has discovered an amber indicator light on one of the redundant PSUs of a production server that went offline. Which of the following is the FIRST step in troubleshooting this issue?
Joe, a user, reports that his new smart wearable device is not synchronizing to his mobile device. Both devices are powered on, but the mobile device fails to read the data from the wearable. Which of the following will MOST likely fix this issue?
A power supply with a 24-pin connector is used natively on:
A technician just replaced the ink cartridges in an office inkjet printer; however, the printer still does not produce sufficient print quality. Which of the following should the technician try NEXT?
A network administrator would like to increase network bandwidth to iGbps between two office buildings that are 0.5mi (805m) apart. Which of the following would be the BEST solution?
A technician is troubleshooting a computer that powers off when it is placed under a heavy load Hardware diagnostics show the CPU reaches a maximum temperature of 60BC Which of the following should the technician perform NEXT?
An end user wants to have a second monitor installed on a laptop. Which of the following would allow a technician to configure the laptop to show both screens once the cable is connected?
A user logs on a PC and receives a message stating there is a duplicate IP address on the network. After a system restart, the user notices the same error.
Which of the following is the MOST probable cause of the error?
A user is not receiving emails on a laptop. A technician is able to send emails using the local client, however no new emails are being received. The POP3 and SMTP settings in the corporate email configuration look correct. The technician notices a new antivirus program was installed on the machine recently. Which of the following is MOST likely causing the program?
A user reports the laser printer has stopped printing. When performing a lest print, the page comes out mostly blank with ghosting images. A technician verifies a new toner cartridge was Installed several weeks ago. There are no errors in the system's log. Which of the following is the MOST likely reason for the printer issue?
A customer recently moved a high-end graphics card from a known-working computer to a different computer. The computer works without issue when viewing email and web pages or when using certain applications. However, when a game with high-end graphics requirements is opened, the program will run for a few minutes before the computer shuts down. Which of the following is MOST likely causing the problem?
A technician is troubleshooting an issue with a thin client. The thin client powers on successfully, but the operating system never loads. Which of the following will MOST likely fix the issue?
A technician is adding LTE-based connectivity to a laptop. The laptop has the following slots available:
• One SATA III slot
• One mini PCIe slot
• One microsD card slot
Which of the following should the technician install to complete this task?
Immediately after a small company implemented VoIP telephony, users began reporting dropped calls. Large
files and videos are being transferred on the same network as the VoIP phones. Which of the following should
the network administrator do to prevent dropped calls? (Choose two.)
A technician is setting up a BYOD smartphone to access corporate collaborative resources. Which of the
following will MOST likely be synchronized to the corporate network? (Choose two.)
A company wants to protect its users from malicious websites but also provide the ability to log traffic in and out of the network.
Which of the following should the company place within its network to BEST protect its users?
A customer is using a cloud storage program that maintains a copy of local file on the cloud storage servers. The WF network is not very fast, and the customer users bandwidth intensive video streaming all day. Which of the following parameters should be adjust to keep the cloud storage program from using too much bandwidth?
A customer accidentally drops a laptop while it is charging. The next day, the customer notices the laptop will not turn on and calls a technician to investigate. The technician confirms the laptop will not turn on and calls a technician to investigate. The technician confirms the laptop will not turn on even though it is connected to the power adapter.
Which of the following components is the MOST likely cause of this behavior?
A network administrator must install a device that will proactively stop outside attacks from reaching the LAN.
Which of the following devices would BEST meet the organization’s needs?
Which of the following terminates a coaxial cable?
Which of the following would be MOST likely to supply power at 115V?
Users all over campus are calling the help desk to report issues connecting to the Internet. The help desk follows a script to ask questions about their issues. All the users answer the questions similarly A help desk technician confirms no environmental changes have taken place and is currently looking through multiple system and application logs. Which of the following steps in the troubleshooting methodology is the technician currently performing?
A user was working on several documents located at \\\networkshare\ files and was able to save them before taking a break. The user returned and attempted to open the network path but then
received the following error message: File location is invalid The user was also unable to access Internet sites. A technician began troubleshooting and was able to ping the file server by IP
address. Which of the following issues was the user MOST likely experiencing?
A SOHO wireless network must be configured to allow IoT devices on the network. Which of the following
settings MOST likely needs to be configured?
Which of the following cloud service models is hosted email an example of?
A development team is assigned to use Mac OS computers but will require the Windows OS for additional software testing. Which of the following would be the EASIEST and MOST effective way to run both operating systems at the same time?
Which of the following can be used to collect and read the data that is generated by event error messages from several servers centrally?
Ann, a user, reports that after setting up a new WAP in her kitchen she is experiencing intermittent connectivity issues. Which of the following should a technician check FIRST?
A technician receives a cellular from a manager. The technician is instructed to download a service manual directly from the Internet to a laptop. However, there is no WiFi signal or wired Ethernet. Which of the following would be the MOST appropriate connections for the technician to use?
Which of the following would enable an IP address to be translated Into common language format?
Which of the following is an IP address that is assigned to a network device based on its MAC address?
A customer has procured extra money in the budget for a new server. The customer wants to update the infrastructure so devices will be matched against a database of company assets and allowed or denied access to resources on the network. Which of the following server types should a technician install?
An organization wants to move its web applications to the cloud However regulatory and privacy movements mandate that both infrastructure and data must be entirely owned by the organization Which of the following cloud models BEST fulfills these requirements?
A user accidentally spills liquid on a laptop. The user wants the device to be fixed and would like to know how much it will cost. Which of the following steps should the technician take NEXT to verify if the device is repairable before committing to a price? (Choose two.)
A customer wants to experiment with software development in a sandbox environment. The customer calls the help desk for advice on preparing the workstation to run a couple instances of Linux development machines with the current OS running on the host. Which of the following components should the help desk verify FIRST before the customer begins configuring the environment? (Select TWO).
Ann, an accountant, reports that after turning on her new laptop, she received a message stating her IP address is already in use on the system. She tried going back to her old desktop, which she now only uses for email, but received the same message. The technician checks the account and sees a comment that Ann requires a special network setup to connect to the banking software. Which of the following should the technician do to resolve the issue?
Which of the following services provides the ability to resolve UNC to appropriate IP addresses?
A virtual environment in which an application uses memory and a processor from a provider based on a leased rate that depends on the amount of resources used per month is referred to as:
A technician receives a laptop due to its low performance and intermittent S.M.A.R.T. errors on boot up. Which
of the following is the NEXT step the technician should take to diagnose the issue?
Which of the following resources in the MOST critical when using cloud file-storage synchronization applications?
A technician is concerned that a newly pulled Cat 5e run is longer than recommended by specification. Which of the following tools should the technician use to measure the length of the run?
Joe, a user, sets up an IMAP connection on his smartphone to connect to webmail. Joe is able to view email, but he receives an error message when trying to send a message. When viewing the mail client’s configuration, Joe sees a valid SMTP server and port. Which of the following should Joe check NEXT to resolve the issue?
A small business owner with a limited budget wants to host a company website and ERP applications in the cloud. Which of the following would be the BEST cloud model to accomplish this task?
A technician needs to select and install network cabling in an office ceiling. The technician was told the space above the ceiling is part of the air conditioning return system. Which of the following cable features is MOST likely to be a safety requirement?
A technician is troubleshooting network connectivity issues after a new wireless router was installed in an office. Users who connect to the new router are unable to access LAN resources. Which of the following is the MOST likely cause of the issue?
A technician is upgrading a SOHO Wi-Fi network for a CAD company, replacing an 802 1 Ig router with an 802 11 ac router and migrating all workstations from Windows Vista to Windows 10. Which of the following actions should the technician take to realize the full potential of the new router?
A technician needs to implement a test server with RAID using tour hard drives. The only requirement is the server must have the maximum amount of storage possible. Which of the following RAID levers should a technician configure on the server to meet the requirement?
A customer asks a technician to determine the specifications for new office workstations. Which of the following should the technician consider FIRST?
A business owner wants to provide security to laptop users with the ability to charge their devices, access corporate LAN resources, and allow for a variety of their removable hardware.
Which of the following devices would BEST meet the owner’s needs?
A technician needs to purchase the maximum amount of RAM for a virtualization server. The server has two processors, and it has eight slots per processor with a maximum capacity of 128GB of quadchannel memory. Which of the following is the BEST option for the technician to purchase?
Joe, a user, reports that airplane mode is enabled on his smartphone when he is flying. Joe wants to be able to use the airline's Internet service without disabling airplane mode. Which of the following can Joe perform to achieve this goal?
A technician is upgrading the storage on an Android tablet. The technician installs a new microSD card, but the tablet does not show any additional storage is available for use. Which of the following is the MOST likely cause of the unavailable storage?
A technician is setting up a VM for use in testing software deployments. The VM is offline, but the hypervisor is not.
Which of the following settings should the technician change to resolve this issue?
A technician is troubleshooting a network that is experiencing inconsistent connections through one of the network drops in the board room. The technician wants to verify the integrity of the network run but needs to
identify which cable comes from the board room. However, none of the network connections in the network room are labeled.
Which of the following are the BEST tools for the technician to use to identify the correct network run to troubleshoot? (Choose two.)
A technician is troubleshooting a DLP projector that is connected to a PC. The projector accepts and displays a video signal, but the output image is covered with white dots. Which of the following actions will MOST likely resolve the issue?
A Decrease the video card refresh rate.
B. Change the projector's resolution.
C. Replace the projector or imaging system.
D. Remove dust from the projector's lens.
Which of the following wireless networking protocols will broadcast at SGHz frequencies?
A customer’s cell phone screen is discolored in several areas.
Which of the following components is the MOST likely cause of the issue?
A technician is building a high-end multimedia workstation. The requirements for the workstation are as follows:
• Storage capability
Which of the following would be the BEST storage option?
The marketing department received a laser printer from the finance department. The marketing department wants to connect the laser printer to the Ethernet network, but it has no physical network jack. Which of the following should a technician try FIRST to connect this printer to the network?
A user has connected a PC to a portable projector, but video does not appear on the screen when the user tests the projector. The user confirms the lens cap was removed from the projector. Which of the following should the user do NEXT?
A user received a new workstation but is unable to print successfully to the shared network printer. Other users are able to print without issues. Some recent OS updates were applied to the workstation, and all other services are working fine. The technician checks the printer's properties and notices it is configured for LPT1. Which of the following should be performed NEXT to troubleshoot the issue?
Joe, a user has a laptop that will not power on. After leaving it in the charger for eight hours, the system still fails to power on. Joe calls a technician to diagnose the issue He mentions that he added more RAM to the device two weeks ago but used the laptop several times before this issue occurred When the technician presses the power button to turn on the laptop, the fans do not turn on. and there is no sign of lights or any other activity Which of the following should the technician attempt FIRST?
A charging pad for a mobile device is no longer working and needs to be replaced. Until then, which of the following alternatives can be used to charge the mobile device?
Joe, a technician. Is trying to locate a specific network cable termination In a network closet. The cables are tangled and in knots. Joe Is able to access one end of the cable, but he cannot follow the cable through to the termination point. Which of the following tools should Joe use to locate the terminated cable end?
Which of the following special function keys is MOST likely to be used when configuring a laptop for a presentation?
A user reports that a printer has not been not printing all colors. The printer recently started completing print jobs, but the pages are blank. Which of the following is MOST likely the issue?
A user's mobile device screen is hard to see during the day. but the user can see it clearly at night Which of the following should a technician do FIRST to resolve this issue?
A datacenter analyst is building a server configuration for a client, and it must be designed so that memory corruption and errors are minimized. Which of the following types of RAM would be the MOST appropriate for this system?
A customer has the LCD display in a laptop replaced. After the repair, the customer notices the laptop is showing a weaker WiFi signal than before the display was replaced.
Which of the following BEST explains the lower WiFi signal?
A technician creates a VM in a public cloud to test a new application and then deletes the VM when finished. Which of the following BEST describes this type of cloud environment?
A customer works from home and uses business applications on a basic workstation. The customer wants to
turn the workstation into a gaming workstation. Which of the following components would need to be installed to
accomplish this task?
A technician is troubleshooting disrupted Internet connectivity in a small business environment with a perimeter firewall a domain controller managed switches and several access points. After running an ipconfig command on the affected workstations the technician observes an APIPA address being assigned. Which of the following should the technician perform FRST When troubleshooting the issue?
A technician has assembled an ITX system with a modern processor, but the machine does not POST. The
processor fan spins up, and the LEDs on the motherboard light up, but no beeps are emitted by the system.
Which of the following is the MOST likely cause of this issue?
A technician is troubleshooting remote access to a surveillance system. The system is accessible via LAN but not over the Internet. The firewall settings are correct, and traffic is passing from the Internet. Which of the following is MOST likely causing the issue?
During a remodel of an auditorium a second projector was added. The first protector was rotated so the image is duplicated on another section of the front wall Both projectors are connected to the switch through a VGA splitter After the move users report the images on the second projector are normal but images on the first projector are skewed Which of the following would correct the issue?
Which of the following categories of Ethernet cable would be BEST suited for the physical connectivity of a SAN?
A technician is troubleshooting a laser printer that prints pages with toner missing in random areas. The technician replaced the toner cartridge, but the issue persists Which of the following should the technician replace NEXT?
A high-end workstation is operating as expected, but two of the four SATA drives are displaying solid fault lights Which of the following is the MOST likely reason for this issue?
A technician receives a call from a user regarding a message fat has appeared on several office computers The message states the computers have been encrypted and require payment to recover the data First, the technician instructs the user to disconnect the computers from the network The technician then troubleshoots the issue by identifying the problem and developing a theory about what happened Which of the following steps of the troubleshooting process should the technician complete NEXT?
A research and development department is upgrading a desktop application for its engineers. The files and data are stored on the server and checked out. Design work is performed on the desktop and then checked back in to the server. Which of the following types of applications is this an example of?
Which of the following technologies is commonly used as a close-proximity frequency that is able to provide payments wirelessly?
Which of the following cloud models is described as a combination of shared resources with on-premises equipment and a cloud service provider for a common application or function?
Which of the following connector types would MOST likely be used to charge a laptop computer?
A branch office replace a very desktop in its conference room with a machine. After the technician connected the new machine, images on the projector appeared to have no blue hues. Adjusting the lay of the display cable to the project corrected the image slightly, but the cable had to be held in an awkward position for the image to be stable. Which of the following will MOST likely resolve issue?
A network administrator is deploying virtualization software to several desktop computers Some of the Installations fall because a processor function Is disabled In the computer's BIOS. Which of the following functions should be turned on for the installation to succeed?
A developer wants to add a Windows 10 64-bit VM with the minimum system requirements to a virtual host workstation. The virtual host is running Windows Server 2008 R2 and has 24GB of RAM, a 1TB hard drive, and
a Gigabit Ethernet NIC with Cat 5e cabling. The current configuration of VMs is as follows:
* Windows 7 VM with 4GB RAM and 200GB HDD
* Linux VM with 16GB RAM and 200GB HDD
* Linux VM with 2GB RAM and 100GB HDD
Which of the following should the technician recommend to the developer FIRST?
An executive assistant needs a new computer, and it must have the following features
• Very small footprint and minimal power use
• Automatic backup
• Option to rapidly increase memory and available resources
• Ability to print and access network and cloud resources
Which of the following computer types would BEST meet these requirements?
A user primed a report on a workgroup inkjet printer, but the pages have smeared Ink on them. Which of the following should a technician check FIRST to address this Issue?
A technician just installed a basic wireless router in a home office. The client now wants a smart voice assistant speaker to be added to the network. Which of the following technologies would the speaker MOST likely use for Internet access?
The documents from a workgroup laser printer are not printing correctly. Some of the print is missing, and the pages come out dusty.
Which of the following should a technician do to fix this issue?
A company wants to purchase new equipment for its help desk team. Team members work in a 24/7 environment and share desks with coworkers from other shifts. The company already has dual monitors set up on
each desk but decides replacing the existing desktops with laptops would be the best business decision to support the mobility needs.
Which of the following laptop features or accessories would be BEST suited for this business environment?
Which of the following offers the FASTEST download speeds for home users?
Joe a technician is dispatched to troubleshoot a server that will not boot. The server console states no boot device can be found Joe reboots the server with the same result. He then attempts to repair the master boot record and boot sector with no results. Joe realizes the server is set up in a RAID 0 configuration and is certain there is a bad hard drive. Which of the following should Joe do to get the server to boot right away?
A technician is selling up a workbench to repair desktop computers. The technician wants to work on several computers at the same time while minimizing the number of peripherals on the workbench. Which or the following should the technician use?
A small business owner wants 10 purchase a primer for the office. The owner needs the printer to be accessible from all workstations but not have functionality lied to one workstation. Purchasing additional computer hardware to support this objective is not an option. Which of the following features should a technician recommend to support the owner's request?
The wireless feature of a user's laptop has stopped working. A technician replaces the wireless card, but the wireless range is now very limited. The technician removes the case. Which of the following should the technician do NEXT?
A technician is troubleshooting Internet connectivity issues at a small office. The office is using standard
wireless access points, and all clients are connected wirelessly. When troubleshooting one of the clients, the technician notices the IP address is 169.254.0.23. Which of the following is MOST likely the cause of the issues?
An inkjet printer shows a print-head quality problem. The user replaces the print head, and then the printer is online and indicates no errors. Users then report text documents print fine, but color charts are not correct. Which of the following should be checked FIRST?
Which of the following server roles would be used to host mapped drives on a corporate network?
A new application server was installed on the network, but users are only able to connect to it by IP address instead of hostname. Which of the following server types needs to be configured?
A customer wants to purchase a single device that can route traffic, perform firewall and forwarding functions, and inspect incoming packets for malicious software. Which of the following should a technician recommend?
A technician is installing VoIP phones. Which of the following extra cables would the technician MOST likely bring to the site to complete the connections?
Which of the following is typically used for monitoring?
Which of the following network server types ads as an intermediary between a client workstation and another server to improve performance through caching and provide content filtering?