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220-1002 Leak Questions

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Question 16

A technician is troubleshooting an issue affecting all company laptops. All the laptops have exactly the same hardware. The screens present glitches every time the users move their mouse pointers over the screen. The technician discovers there was a recent OS update deployed throughout the company, which includes new versions for video drivers. Restarting the laptop in safe mode will not present the issue. Which of the following should the technician do NEXT?

Options:

A.

Roll back the video card device drivers for all computers and escalate the issue to the video card vendor.

B.

Remove the current video drivers from all computers and advise users to work this way until the issue gets fixed.

C.

Advise all users to work in safe mode until the issue gets fixed and escalate the issue to the video card vendor.

D.

Reinstall the OS on all devices in the company to eliminate any traces of the current video drivers, then rerun the updates manually excluding the video drivers.

Question 17

A technician determines a newly installed service is keeping a device from functioning in Windows. Which of the following tools should the technician use to keep the service from being loaded on the PC reboot?

Options:

A.

Task Scheduler

B.

MSINFO32

C.

System Restore

D.

MSConfig

Question 18

Joe, a technician, recently installed drivers for a webcam, but he is now experiencing issues when trying to operate it. Which of the following should Joe check NEXT to troubleshoot the issue?

Options:

A.

Services

B.

Device Manager

C.

Event Viewer

D.

Programs and Features

Question 19

A company is implementing a work-from-home policy. As a result, the security team needs to provide guidelines and recommendations to secure such an infrastructure and have more control over users’ mobile devices. Which of the following should the security administrator recommend? (Choose two.)

Options:

A.

Change management policy

B.

EULA

C.

BYOD policy

D.

Risk analysis

E.

MDM policy

F.

Time-based login policies

Page: 4 / 24
Exam Code: 220-1002
Exam Name: CompTIA A+ Certification Exam: Core 2
Last Update: Apr 14, 2023
Questions: 665
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