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Implementing Cisco Contact Center Enterprise Chat and Email (CCECE)

Last Update Nov 25, 2022
Total Questions : 56

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Implementing Cisco Contact Center Enterprise Chat and Email (CCECE) Questions and Answers

Questions 1

Which activities can agents pick and pull?

Options:

A.

Agents can pick chats from other agents that belong to the same set of skill groups.

B.

Agents can pick chat from other agents that belong to the different skill groups.

C.

Agents can pick emails from other agents that belong to the same set of skill groups.

D.

Agents can pick emails from other agents that belong to the different skill groups.

Questions 2

What is the maximum permissible one-way network delay between Unified CCE servers and ECE servers?

Options:

A.

80 milliseconds

B.

120 milliseconds

C.

240 milliseconds

D.

300 milliseconds

Questions 3

What is the maximum size of an attachment to be downloaded by an agent user interface before temporary slowness may be experienced?

Options:

A.

20 KB

B.

30 KB

C.

40 KB

D.

50 KB