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Implementing Cisco Contact Center Enterprise Chat and Email (CCECE)

Last Update Apr 15, 2024
Total Questions : 56

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Implementing Cisco Contact Center Enterprise Chat and Email (CCECE) Questions and Answers

Questions 1

Where is the Script selector in CCE mapped in ECE?

Options:

A.

Queue

B.

Dialed Number

C.

Workflow

D.

Call Type

Questions 2

What are two required configurations when setting up user accounts and permissions? (Choose two.)

Options:

A.

The ECE web server can be installed in DMZ and must use the same domain account.

B.

All the servers except the ECE web server must use the domain account to install the software.

C.

All the servers must use the same domain account to install the software.

D.

Domain account is not mandatory to install the software. The local account with administrator privilege can be used.

E.

The ECE web server can be installed in DMZ and can have a different domain account.

Questions 3

Which group must an email match to be transferred to any queue?

Options:

A.

Application path

B.

Business hour

C.

Media class

D.

Application instance