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GCP-GC-ADM pdf

GCP-GC-ADM PDF

Last Update Apr 28, 2024
Total Questions : 60

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Last Update Apr 28, 2024
Total Questions : 60

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Authentic Genesys Certification Exam GCP-GC-ADM Questions Answers

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Genesys Cloud Certified Professional - Contact Center Administration

Last Update Apr 28, 2024
Total Questions : 60

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Genesys Cloud Certified Professional - Contact Center Administration Questions and Answers

Questions 1

What is a DNC list?

Options:

A.

A DNC list causes records to be presented to be preview dialed, regardless of the dialing mode.

B.

A DNC list is another name for a contact list.

C.

A DNC list is a table containing high-priority numbers that should be dialed using preview mode.

D.

A DNC list is a table containing phone numbers that a campaign should never dial.

Questions 2

Call Recording is enabled in.

Options:

A.

Admin > Telephony

B.

Admin > Quality

C.

Admin > Contact Center

Questions 3

Where are Genesys Cloud call recordings stored?

Options:

A.

Recording Management

B.

Cloud

C.

Web Service

D.

AWS Cloud

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