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Last Update Jul 12, 2024
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SHRM Senior Certified Professional Questions and Answers

Questions 1

A large retail company opens a distribution center directly across the street from a small competing firm's distribution center and posts a sign advertising open entry-level positions. The plant manager of the small firm notices that the sign indicates the advertised salary is higher than what the firm pays its entry-level employees. The plant manager is concerned employees will leave the firm to seek work at the competing company. The plant manager notifies the HR manager of the pay differences and requests immediate pay matching for all entry-level employees. The HR manager sets up a meeting with the plant manager, compensation manager, and HR business partner to discuss the issue. They decide to increase base pay to match the competitor's base pay but only for a subset of entry-level roles identified as critical. They also decide to put the pay increase into effect immediately, and the HR manager agrees to monitor the situation over the next three months.

How should the HR manager communicate the new pay increase to current entry-level employees?



Send an email to supervisors of impacted employees requesting that they explain the change to their direct reports.


Hold in-person group meetings with impacted employees to announce their increased pay.


Send a mass email to all impacted employees explaining the pay increase.


Schedule a meeting with each impacted employee to communicate the pay increase and rationale.

Questions 2

In one of the warehouses of a retail company, several international employees complain to HR that the warehouse manager has forbidden them from speaking in their native language in the workplace. The HR manager speaks with the warehouse manager, who says there have been several reports that the international employees only interact with each other and they have difficulty conversing with the local employees due to language barriers. The HR manager also learns that the international employees can speak the primary language used in the company well enough to understand instructions from their supervisors. Fortunately, there have been no incidents of safety issues where language has been a barrier between local and international employees. However, senior management believes there is a lack of rapport between local and international employees and instructs the HR manager to resolve the issue.

Senior management asks the HR manager to investigate whether other warehouse locations face similar issues between local and international employees. Which approach should the HR manager take to gather the most accurate information?



Request that employees at all warehouse locations take a survey about their relationships with co-workers.


Conduct a virtual focus group with a representative number of warehouse employees across the country.


Review safety incident logs in warehouses with the most diversity in the languages spoken.


Host a meeting for employees to publicly raise concerns about language barriers in the workplace.

Questions 3

A multinational company is installing a new HRIS. Working with the VP of IT, which is the first thing the VP of HR should consider when developing a data retention policy?



Regulations regarding privacy and data retention in the company's home country


Data protection requirements for all jurisdictions where the company transacts business


Restricting the collection of information to only items that are job-related


Developing an information security training program for all system users