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Avaya Aura Contact Center Solution Design Exam

Last Update Dec 7, 2023
Total Questions : 48

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Avaya Aura Contact Center Solution Design Exam Questions and Answers

Questions 1

Media Servers are needed in a SIP-enabled AACC

Which deployment allows the co-resident installation of Voice and Multimedia Contact Center with Media Server?



Physical Mid-Range Server


Physical Entry-Level Server


VMware Mid-Range Server


VMware High-End Server

Questions 2

When upgrading existing AACC Systems, which Avaya Engagement AACC package is available?



Agent Greeting


Instant Message




Geographic Node

Questions 3

A sales representative is preparing for a customer presentation with market trends for Avaya Aura® Contact Center administration tools and applications.

Which two market trends should be Included? (Choose two.)



Engaging customers on their terms


Customers initiating calls into the Contact Center by telephone only


Evolution of the Contact Center agent


Contact Center data gathered from generic reports only