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Avaya Aura Contact Center Solution Design Exam

Last Update Jan 25, 2023
Total Questions : 48

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Avaya Aura Contact Center Solution Design Exam Questions and Answers

Questions 1

AMR Medicure wants to help their consumers If they have trouble doing searches on the AMR Medicure Web pages.

Which solution would meet AMR's requirements?

Options:

A.

Co-Browsing Snap-In

B.

Web Chat Snap-In

C.

Presence Snap-In

D.

Context Store Snap-In

Questions 2

An IT manager wants Avaya Breeze ™ to use Snap-In to integrate new capabilities into processes.

Which Avaya Breeze ™ snap-in is offered to provide a core capability for defining, administering, and executing the end-user customer journey?

Options:

A.

Context Store

B.

Co-Browsing

C.

Engagement Designer

D.

Work Assignment

Questions 3

When using a browser to administer the Avaya Aura® Contact Center, which browser is supported with CCMA?

Options:

A.

Firefox 66.0 32 bit

B.

Google Chrome 74.0 64 bit

C.

Microsoft Edge 64 bit

D.

Microsoft Internet Explorer 11.0 32 bit