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Avaya Contact Center Select Implementation and Maintenance Exam

Last Update Apr 27, 2024
Total Questions : 65

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Avaya Contact Center Select Implementation and Maintenance Exam Questions and Answers

Questions 1

The SIP Domain for the IP Office is set to ukaccslpoll.lab.trn.com.

When administering the IP Office to work with Avaya Contact Center Select (ACCS), which two steps are required? (Choose two.)

Options:

A.

Verify SIP trunks are available for the ACCS integration.

B.

Verify that SIP Registrar Enable is configured in the IP Office VoIP settings.

C.

Administer the ACCS system SIP Domain to match the IP Office.

D.

Change the IP Office SIP Domain to match the ACCS system.

Questions 2

A controlled directory number Is responsible for which basic Avaya Contact Center Select (ACCS) process?

Options:

A.

Connecting voice contacts to the ACCS contact router

B.

Directing email and web communication contacts to the contact router

C.

Synching agents with extensions on IP Office in ACCS

D.

Processing voice and music recordings for flow and scripts

Questions 3

What happens after an agent enters an After Call Work Item activity code while on a skillset call?

Options:

A.

The skillset call is released and the agent goes Into After Call Work state.

B.

The agent goes into a Walk Away state.

C.

When the agent releases the skillset call, they are automatically placed in an After Call Work state.

D.

After releasing the call, the agent must go Ready before entering the After Call Work state.

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