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Administering Cisco Contact Center Enterprise (CCEA)

Last Update Sep 22, 2022
Total Questions : 59

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Administering Cisco Contact Center Enterprise (CCEA) Questions and Answers

Questions 1

What are two channels or features supported by ECE? (Choose two.)

Options:

A.

TSMS

B.

Chat

C.

Courtesy Callback

D.

Callback

E.

Email

Questions 2

How are additional ICM Tools added?

Options:

A.

Script Editor is available in the PG and ICM Router server.

B.

PG Server node will add the additional tools provided in the Administration Tools folder.

C.

Admin Server node will add the additional tools provided in the Administration Tools folder.

D.

The Logger Server node will add the additional tools provided in the Administration Tools folder.

Questions 3

What are two parts of a Single Sign-on message flow? {Choose two.)

Options:

A.

IdS detects the user has an invalid access token

B.

IdS detects the user has a valid access token

C.

IdS provides a login page for authenticating the user

D.

IdP provides a login page for authenticating the user

E.

Browser issues PUT of the Finesse desktop with an access token