Last Update Apr 26, 2024
Total Questions : 60
Last Update Apr 26, 2024
Total Questions : 60
Avaya Aura Contact Center Multimedia Implementation Exam
Last Update Apr 26, 2024
Total Questions : 60
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In a Voice and Multimedia Contact Center, incoming email messages are read from the Email server, processed using email rules, and are stored in a multimedia database. Which component, installed on Contact Center Multimedia (CCMM), connects to the Email server at regular intervals to access configured mailboxes?
When handling Contact Center Multimedia (CCMM) Email contact, which component logs on to the outbound mailboxes on the Email server and sends out messages such as Auto-acknowledgements, Auto-replies, or Agent composed replies?
Where are all agents used in the Avaya Aura® Contact Center POM integration administered?
TESTED 27 Apr 2024
