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Avaya Aura® Call Center Elite Support Exam

Last Update Apr 27, 2024
Total Questions : 83

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Avaya Aura® Call Center Elite Support Exam Questions and Answers

Questions 1

With consideration to the Avaya Global Support Services troubleshooting methodology, which step is most important when developing a hypothesis for troubleshooting software?

Options:

A.

Implementing corrective actions

B.

Choosing corrective actions

C.

Recognizing the problem

D.

Determining the triggers

Questions 2

A customer uses multi site Best Service Routing (BSR) and IP trunks to handle callers in the most efficient manner. To conserve bandwidth they would like announcements to be sourced at the local, regardless of which site is deemed "best".

Which licensed feature must be activated to accomplish this?

Options:

A.

BSR Usage Allocation Enhancements

B.

ISDN/SIP Network Call Redirection

C.

VDN Return Destination

D.

BSR Local Treatment for IP and ISDN

Questions 3

What are the three consideration requirements for the deployment of Network Call Deflection? (Choose

Options:

A.

The second leg of the call is set up by the redirecting Communication Manager.

B.

Network Call Deflection is only available In Europe and must be compliant with ETSI

Supplementary Service Network Call Deflection.

C.

Announcement, collect digits, converse-on, wait for hearing music, wait for the hearing announcement, ringback, or silence cannot be used for NCD.

D.

NCD by the PSTN can occur only if the incoming call to the Avaya Aura Communication Manager is not answered.

E.

A route-to number r 13035485103 must be used in vector step processing and Net Redir=y in the BSR Application plan.

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