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78950X Exam Dumps - Avaya ACSS - 7895 Questions and Answers

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Questions 4

Where are the media files that provide music and recorded announcements to contact center applications stored?

Options:

A.

The Avaya Contact Center Select (ACCS) contact center system

B.

The IP Office voice mail system

C.

The Avaya Aura® Media Server (AAMS) dedicated for Avaya Contact Center Select (ACCS)

D.

The Avaya Aura® Media Server (AAMS) from Communication Manager (CM)

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Questions 5

In the Avaya Contact Center Select (ACCS) System Control and Monitor Utility, a gray padlock next to a service may indicate which two conditions? (Choose two.)

Options:

A.

The service was disabled because it is not being used.

B.

The service is not licensed.

C.

The patches for that service are out of date.

D.

The service is in the process of shutting down.

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Questions 6

What happens after an agent enters an After Call Work Item activity code while on a skillset call?

Options:

A.

The skillset call is released and the agent goes Into After Call Work state.

B.

The agent goes into a Walk Away state.

C.

When the agent releases the skillset call, they are automatically placed in an After Call Work state.

D.

After releasing the call, the agent must go Ready before entering the After Call Work state.

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Questions 7

A controlled directory number Is responsible for which basic Avaya Contact Center Select (ACCS) process?

Options:

A.

Connecting voice contacts to the ACCS contact router

B.

Directing email and web communication contacts to the contact router

C.

Synching agents with extensions on IP Office in ACCS

D.

Processing voice and music recordings for flow and scripts

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Download Full Version 78950X Avaya Exam,
Exam Code: 78950X
Exam Name: Avaya Contact Center Select Implementation and Maintenance Exam
Last Update: Apr 26, 2024
Questions: 65
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