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Cisco Customer Success Manager (CSM)

Last Update Apr 19, 2024
Total Questions : 124

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Cisco Customer Success Manager (CSM) Questions and Answers

Questions 1

In which stage does the Customer Success Manager initially validate stakeholders?

Options:

A.

onboarding

B.

deployment

C.

utilization

D.

purchase

Questions 2

The Customer Success Manager notices that their customer has delayed going into production. Which action does the Customer Success Manager consider?

Options:

A.

Suggest that the customer replace their existing staff

B.

Provide the customer with a chargeable deployment service

C.

Re-enforce the time to value of the solution

D.

Give the customer a discount on a future purchase

Questions 3

Refer to the exhibit.

The graph shows a customer with a software product and highlights the number of paid- for licenses (shown with the orange line) and the number of users actively using the product (shown with the blue line). Which statement about the customer is true?

Options:

A.

The customer has a high probability to renew and will include an expanded opportunity

B.

The customer’s usage is too low to correctly measure the chance of their retention

C.

The customer has increased usage, which shows a strong indicator of renewal

D.

The customer’s usage has seen a recent decline and the chance of them churning will be higher

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