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820-605 Exam Dumps - Cisco Digital Transformation Specialist Questions and Answers

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Questions 4

From a Customer Success perspective, why should the customer’s health be monitored?

Options:

A.

to provide the opportunity to address any changes in the customer's experience around the solution

B.

to identify unused licenses so they can be addressed via a service improvement plan

C.

to directly enable renewals

D.

to give the customer valuable insight so they can automatically renew critical services on time

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Questions 5

What are two drivers for Customer Success? (Chooser two)

Options:

A.

The customer trusts that Cisco support will solve any issues.

B.

The customer receives training for new products and services.

C.

The customer recognizes the value of initial use case implementations.

D.

The customer gives feedback about the purchased product.

E.

The mature and fully deployed solution is running in production.

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Questions 6

A customer voices frustration because the purchased solution is not being adopted as expected within the organization, and the organization’s new leadership does not have a historical perspective of the expected outcomes. Which two activities should the Customer Success Manager initiate to create mitigation plans to address these risk factors? (Choose two)

Options:

A.

Research the list of accelerators.

B.

Review the account health score.

C.

Analyze the adoption report.

D.

Examine the recent QBR results.

E.

Evaluate the architecture value cards.

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Questions 7

Which role within a Customer Success organization acts as a single contact point for a customer across multiple technologies?

Options:

A.

Delivery Team

B.

Account Manager

C.

Customer Success Manager

D.

Customer Success Specialist

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PDF 820-605 Study Guide, Legit 820-605 Exam Download, Digital Transformation Specialist Changed 820-605 Questions,
Exam Code: 820-605
Exam Name: Cisco Customer Success Manager (CSM)
Last Update: Apr 29, 2024
Questions: 124
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