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HP2-I47 pdf

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Last Update Mar 29, 2024
Total Questions : 30

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Last Update Mar 29, 2024
Total Questions : 30

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Selling HP PS Lifecycle Services 2023

Last Update Mar 29, 2024
Total Questions : 30

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Selling HP PS Lifecycle Services 2023 Questions and Answers

Questions 1

A potential customer has asked you how HP Lifecycle Services compare to a competitor's services that they have used in the past.

What is the HP recommended way to prepare a response to this question?

Options:

A.

Compile a list of issues customers have had with the competitor's services

B.

List the different HP Services websites that the customer can visit for more information

C.

Visit the competitor's website to read the descriptions of their services

D.

Refer to the battlecards for the various HP Lifecycle Services

Questions 2

The IT manager for an enterprise customer states that the hard drives and batteries have failed in some of their HP devices. The manager also says that if they had known ahead of time that the components were failing, the company could have taken preventive action. The manager asks you what can be done to address these issues.

How should you respond to this IT manager?

Options:

A.

Discuss the options available to set up automatic alert notifications for all internal components including hard drives and batteries.

B.

Ask to see a list of the failed hard drives and batteries along with a screenshot of the error messages received

C.

Explain that customers who purchase and register HP Active Care receive proactive alerts about device issues and create a service case.

D.

Enroll the customer in the HP Hardware Diagnostics Service, which sends alerts based on the date of purchase and expected life of the

hard drives and batteries.

Questions 3

A customer has told you about the problems they are facing adapting to changes in the workplace, including managing increased remote work and the resulting security challenges.

Which questions should you ask to qualify this customer for HP Set Up Services? (Select two.)

Options:

A.

Would you consider a lease-to-own solution?

B.

How distributed is your workforce?

C.

Do you require security features such as hardware or BIOS protection?

D.

How necessary is it for you to minimize capital expenditures?