Authentic WGU Certification Exam Managing-Human-Capital Questions Answers

Customary benefits are benefits that employers commonly provide but arenot legally required. According toHuman Resource Management, 16th Editionby Gary Dessler, these benefits are offered to remain competitive in the labor market and to attract and retain employees.

Retirement plans, such as employer-sponsored pension plans or 401(k) contributions, are classic examples of customary benefits. While highly valued by employees, employers are not legally mandated to provide them. In contrast, workers’ compensation, Social Security, and unemployment insurance are mandatory benefits required by law.

Dessler explains that customary benefits allow organizations flexibility in designing compensation packages that align with their strategy and workforce needs. Thus, the correct example of a customary benefit is aretirement plan.

Source:

Gary Dessler,Human Resource Management, 16th Edition, Chapter on Employee Benefits and Total Rewards

Inclusion in the workplace refers to creating an environment where all employees feel valued, respected, and have equal access to opportunities and resources. An inclusive scenario is one where team members collaborate, and everyone's ideas and contributions are considered. This encourages a sense of belonging and leverages the diverse perspectives of the entire team, leading to enhanced innovation and team performance. The given example demonstrates this by showing a department where collaboration and open sharing of ideas are practiced.

The manager implemented the technique of positive feedback by praising the employee for achieving monthly sales goals. Positive feedback involves recognizing and affirming good performance, which helps to reinforce desirable behaviors and motivate employees. It is a critical component of effective performance management because it not only acknowledges the employee’s efforts and achievements but also encourages them to maintain or improve their performance.

References

Managing Human Capital Textbook

"The Power of Feedback: Giving, Seeking, and Using Feedback for Performance Improvement" by Manuel London

SHRM (Society for Human Resource Management) guidelines on performance feedback