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SVC-19A pdf


Last Update Feb 26, 2024
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Apple Service Fundamentals Exam

Last Update Feb 26, 2024
Total Questions : 65

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Apple Service Fundamentals Exam Questions and Answers

Questions 1

Which of the following statements are true when safely handling of batteries and portable computer case assemblies with built-in battery? (Choose three.)



Lift batteries or case assemblies using the battery cable.


If a battery is dropped, it can be reused after visual inspection.


Technicians should put on nitrile or lint free gloves when dealing with hot batteries.


If something unusual is noticed (such as an odor, swelling, discoloration, deformity or overheating), connect the device to a power outlet and run Diagnostics.


Never attempt to separate or remove the battery from a case assembly that has a built-in battery.


Do not expose lithium batteries to high temperatures.


When performing a visual inspection, view the battery from about one foot away.

Questions 2

Which of the following is an ESD precaution according to Apple standards?



Safety apron made of synthetic fibers should be worn.


The relative humidity in a work area should be lower than 50 percent.


An ionized air generator can be used instead of grounding a work area.


A person working on an ESD-sensitive circuit should not be touched.

Questions 3

Elizabeth would rather not answer phone calls using her iMac. Where in macOS can Elizabeth turn off iPhone Cellular Calls?



Turn off iPhone Cellular Calls in iCloud preferences.


Turn off iPhone Cellular Calls in System Preferences.


Turn off iPhone Cellular Calls in FaceTime preferences.


Turn off iPhone Cellular Calls in Messages preferences.