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CSCP Exam Dumps - APICS Supply Chain Professional Questions and Answers

Questions 4

Which of the following types of alignments between extended supply chain partners will yield the highest level of competitive advantage?

Options:

A.

Financial

B.

Social

C.

Process

D.

Strategic

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Questions 5

A manufacturer experiences frequent changes in product technology and market preferences, resulting in new product introductions each year. Which of the following sourcing strategies would be most appropriate?

Options:

A.

Sole sourcing

B.

Multiple sourcing

C.

Long-term contracting

D.

Strategic partnering

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Questions 6

Which of the following activities is forbidden in a free trade zone (FTZ)?

Options:

A.

Cross-docking goods

B.

Reconfiguring product

C.

Re-exporting goods

D.

Conducting retail trade

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Questions 7

Which of the following factors is a key motivation for supply chain collaboration?

Options:

A.

Technology

B.

Traditional accounting methods

C.

Regular negotiations

D.

A common interest

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Questions 8

Which of the following factors typically is the most significant impediment to implementing collaborative commerce?

Options:

A.

Technology barriers

B.

Security

C.

Corporate culture

D.

Return on investment (ROI)

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Questions 9

Which of the following scenarios represents a correct application of the Supply-Chain Operations Reference-model (SCOR)?

Options:

A.

Sales and marketing refers to SCOR to improve demand generation.

B.

Production and engineering uses SCOR best practices to design a new "make" process flow.

C.

Distribution and logistics selects suppliers from the SCOR reference list.

D.

Marketing and development incorporates SCOR Level I metrics for new product design.

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Questions 10

Which of the following attributes typically makes reverse logistics processes more complicated than outbound logistics processes?

Options:

A.

Lead times for shipments are more variable.

B.

Individual packages and cartons are less uniform.

C.

There are more regulations mandated by local governments.

D.

There is more competition for scarce transportation lanes.

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Questions 11

What are the steps in the supplier relationship process?

Options:

A.

Measure, fulfill, document, model

B.

Source, document, manage

C.

Measure, procure, fulfill, model

D.

Source, procure, fulfill, manage

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Questions 12

A firm has identified groups of customers based on specific characteristics the customers desire from products and services the firm can provide. Characteristics include lead times, pricing tiers, and service levels. The firm is engaged in which of the following activities?

Options:

A.

Customer differentiation

B.

Order winner segregation

C.

Market segmentation

D.

Channel definition

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Questions 13

A remanufacturer of equipment is most likely to have what type of supply chain?

Options:

A.

Modular logistics

B.

Reverse logistics

C.

Mixed model

D.

Lateral

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Questions 14

Which of the following situations is an example of postponement?

Options:

A.

Shipments are broken down into small groups for reshipment.

B.

Shipments are consolidated immediately for reshipment.

C.

Production begins after a customer order is received.

D.

Partially assembled goods are assembled at a later stage.

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Questions 15

A manufacturer uses standard costing, and a potential supplier uses activity-based costing. This difference most likely will have implications for which of the following types of future decisions?

Options:

A.

Price concessions

B.

Make-or-buy

C.

Distribution warehouse locations

D.

Freight terms

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Questions 16

Which of the following customer relationship management activities most appropriately is used for revenue generation?

Options:

A.

Generating customer leads

B.

Generating graphic sales models

C.

Measuring customer preferences

D.

Identifying customer margins

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Questions 17

Which of the following actions typically would be the first step in implementing the philosophy of customer relationship management?

Options:

A.

Creating a customer-centric organization

B.

Developing a map of the customer segments

C.

Documenting the objectives for implementation

D.

Selecting an information technology solution

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Questions 18

Keeping all other factors equal, a company typically will try to maintain higher service levels for products with:

Options:

A.

wider variety.

B.

shorter lead time.

C.

higher profit margins.

D.

lower sales volumes.

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Questions 19

Which of the following outcomes is a benefit typically expected of customer relationship management (CRM)?

Options:

A.

Reducing the size of the sales force by automating activities

B.

Gaining a better understanding of customer requirements

C.

Implementing automated inter-organizational processes

D.

Focusing sales efforts on the most profitable customers

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Questions 20

The primary objective of supply chain management is:

Options:

A.

minimizing transportation costs.

B.

reducing inventory levels.

C.

taking a systems approach.

D.

implementing advanced technologies.

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Questions 21

A company plans to maximize profitability by charging more for its products at retail locations than on its website. Which of the following segmentation strategies would best support this plan?

Options:

A.

Group

B.

Channel

C.

Regional

D.

Location

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Questions 22

A large manufacturer wanting to be more competitive in the global market place decided to outsource its transportation and return processing to other companies on a contractual basis. The companies providing the services would be referred to as:

Options:

A.

fourth party logistics providers.

B.

third party logistics providers.

C.

retail services providers.

D.

distribution services providers.

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Questions 23

Which of the following types of information would be an appropriate basis for a qualitative forecast?

Options:

A.

Leading indicators

B.

Market research data

C.

Order history

D.

Shipment history

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Questions 24

Which of the following scenarios represents a correct application of the Supply-Chain Operations Reference-model (SCOR)?

Options:

A.

Sales and marketing refers to SCOR to improve demand generation.

B.

Production and engineering uses SCOR best practices to design a new "make" process flow.

C.

Distribution and logistics selects suppliers from the SCOR reference list.

D.

Marketing and development incorporates SCOR Level I metrics for new product design.

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Questions 25

The factors to consider in the make-or-buy decision include costs, proprietary knowledge, and:

Options:

A.

design history.

B.

available capacity.

C.

inventory balance.

D.

warehouse location.

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Questions 26

After identifying the potential causes for delays in communicating demand information up the supply chain, the trading partners should take which of the following actions?

Options:

A.

Implement a higher-speed data communications network.

B.

Change procedures so data is communicated more frequently.

C.

Identify the root causes for the delays.

D.

Map and analyze the value stream.

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Questions 27

Which of the following marketing strategies emphasizes offering services at a lower price than rival services with comparable features?

Options:

A.

Cost leadership

B.

Service differentiation

C.

Customer focus

D.

Market responsiveness

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Questions 28

A return material authorization (RMA) policy is used in reverse logistics to:

Options:

A.

physically transport returned items by using an efficient transportation mode.

B.

minimize the number of returned items by involving product design and demand forecasting.

C.

reduce the cost of returned items by refusing to accept items that should not be returned.

D.

reclaim substantial value from returned items by recycling.

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Questions 29

A company manufactures special products for select customers. When demand for these products drops, the manufacturer can switch the production line to a commodity-type product that can be sold on the open market at reduced terms to generate cash. The company is executing a corporate strategy that is based on:

Options:

A.

customer focus and alignment.

B.

forecast accuracy.

C.

multiple downstream channels.

D.

multiple upstream supply chains.

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Questions 30

Using an independent service provider for logistics would be most appropriate in which of the following situations?

Options:

A.

A shoe company that wants to penetrate a foreign market

B.

A business that owns plants and warehouses globally

C.

A financial services company that wants to expand its services

D.

A cable television company that wants to add services

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Questions 31

Incorporating supplier input into product and process design helps to:

Options:

A.

maintain quality.

B.

stabilize product costs.

C.

reduce time to market.

D.

save costs to the buyer.

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Questions 32

Compared to mass-media marketing, customer relationship management has the advantage of allowing the organization to:

Options:

A.

compete for customers based on service.

B.

reach a larger number of potential customers.

C.

reduce inventory to improve cash flow.

D.

focus on attracting new customers.

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Questions 33

Which of the following consequences is a result of shipping directly from the point of manufacture to the customer rather than through a distribution network?

Options:

A.

Delivery lead times are consistent.

B.

Risk pooling benefits are negated.

C.

Distribution overhead is increased.

D.

Order-fill rate is decreased.

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Questions 34

The value that logistics provides within the supply chain can best be summarized as:

Options:

A.

satisfying customer expectations about availability and delivery at an acceptable total cost.

B.

meeting promised location and on-time delivery goals with minimal use of expediting.

C.

establishing inventory and delivery goals with various customers that fulfill the firm's profit objectives.

D.

providing accurate in-transit and delivery information to customers and salespeople.

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Questions 35

A company that has consistently achieved a high level of on-time delivery performance has decided to reduce its inventory level significantly. Which of the following outcomes is the most likely effect of that decision on the company's on time delivery performance?

Options:

A.

There will be no effect.

B.

It will decline and then stabilize at a lower level.

C.

It will improve and then stabilize at a higher level.

D.

It will decline until sales erode.

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Questions 36

A company originally based in Germany sets up companies in India, China, Vietnam, Mexico, and Brazil. It sources most of the raw materials locally and employs the local workforce to manage and produce finished goods. Most of the goods produced are consumed in the same country. The company can be classified as what type of enterprise?

Options:

A.

Globally integrated

B.

Domestic

C.

Multinational

D.

Virtual

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Questions 37

A toy company decides to buy more products from an overseas company to reduce costs. To make sure that goods clear customs more quickly, the company most likely would engage a:

Options:

A.

consolidator.

B.

overseas carrier.

C.

shipping association.

D.

freight forwarder.

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Questions 38

A manufacturer is the leader of a group of trading partners that are collaborating to improve customer service levels and profitability. Which of the following methodologies would be most appropriate for synchronizing supply and demand across the supply chain?

Options:

A.

Sales and operations planning

B.

Distribution requirements planning

C.

Supply Chain Operations Reference-model

D.

Supply chain event management

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Questions 39

The most important challenge to consider when sourcing globally is:

Options:

A.

the identification of sources capable of producing the materials.

B.

the availability of low-cost labor and energy.

C.

complying with specific import/export issues.

D.

balancing the difference between piece price and total cost.

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Questions 40

An increase in the inventory turnover rate for a supply chain typically would indicate that there has been a reduction in:

Options:

A.

prices to the end user.

B.

supply chain cost of sales.

C.

the manufacturer's inventory.

D.

the total supply chain inventory.

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Questions 41

Implementation of supply chain applications based on which of the following technologies is most likely to have the lowest fixed costs?

Options:

A.

Best of breed packages

B.

One integrated package

C.

Service-oriented architecture

D.

Software-as-a-service

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Questions 42

A company that is focused on customer relationship management is most likely to take which of the following actions for customers who have been profitable over time?

Options:

A.

Reduce the cost of serving them.

B.

Target them for higher margin services.

C.

Target them for greater attention.

D.

Charge them for administrative services used.

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Questions 43

A manufacturer and the distributors of its products have decided to focus on price and product availability as strategic priorities. Which of the following values would be the most appropriate measure of customer service?

Options:

A.

Manufacturer's volume flexibility

B.

Order-fulfillment lead times

C.

Distributors' order-fill rates

D.

Supply chain inventory days of supply

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Questions 44

In the Supply Chain Operations Reference-model (SCOR®), the cash-to-cash cycle time for a manufacturing company is the number of days between which two of the following situations?

Options:

A.

Paying for raw materials and getting paid for the product

B.

Shipping the product from the warehouse and receiving it at the customer's location

C.

Paying for raw materials and sending an invoice to the customer

D.

Billing the customer and getting paid for the product

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Questions 45

Which of the following outcomes occurs when direct shipping is used instead of a distribution network?

Options:

A.

Outbound transportation cost is reduced.

B.

Inventory velocity is reduced.

C.

Order-fill rates are reduced.

D.

Inventory obsolescence is reduced.

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Questions 46

The transportation manager at a consumer goods manufacturer has decided to begin shipping full truckload rather than less-than-truckload quantities. Which of the following outcomes is likely following implementation of this decision?

Options:

A.

Inventory levels at the manufacturer will decrease.

B.

Lead times as seen by the customer will increase.

C.

Production efficiencies at the manufacturer will increase.

D.

Transportation costs as seen by the customer will increase.

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Questions 47

Customizing can be an effective warehousing strategy because it allows a company to:

Options:

A.

allocate available storage space to optimize handling costs.

B.

address trade-offs between space and material handling needs.

C.

effectively design its inbound and outbound dock areas.

D.

add value to the product through modification, labeling, and packaging.

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Questions 48

What is the primary benefit of using a central storage warehouse for all components rather than using point-of-use storage?

Options:

A.

Reduced need for bar codes and radio frequency identification technology

B.

Reduced material handling costs

C.

Ease of control and count accuracy

D.

Maintain a cleaner shop floor

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Questions 49

An effective procurement strategy for commodity products should focus on:

Options:

A.

driving down cost and reducing risk.

B.

spreading purchases equally across suppliers.

C.

selecting primary and alternate sources.

D.

selecting suppliers with value-added products.

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Questions 50

A company produces and distributes a family of soft drinks in a single country. It has developed and will introduce a new family of soft drinks for weight- and health-conscious individuals. There currently are no competitors with nationwide distribution for this category of soft drinks. Which of the following supply chain strategies would be most appropriate for the two product families?

Options:

A.

Produce both product families to forecast and push through the distribution system.

B.

Produce both product families only after receipt of a distributor order.

C.

Produce the current product family to forecast and the new product family to order.

D.

Produce the current product family to order and the new product family to forecast.

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Questions 51

A company is formally adhering to the principles of the UN Global Compact. After a review of their supply chain, they have found that a key supplier is in violation of the compact. The best action for the company to do first is:

Options:

A.

do nothing. The company is not responsible for compliance of suppliers.

B.

replace the supplier as soon as possible with a compliant supplier.

C.

notify the supplier of non-compliance.

D.

require the supplier to become compliant.

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Questions 52

Component commonality in manufacturing primarily allows a company to:

Options:

A.

optimize production runs for the components.

B.

use less-specialized machinery.

C.

decrease single-minute exchange of die processes.

D.

increase planning and control.

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Questions 53

When doing international business, a company's total line-haul costs will vary with the:

Options:

A.

weight shipped.

B.

distance shipped.

C.

pallets shipped.

D.

volume shipped.

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Questions 54

Which of the following strategies can be used to help manage global risks?

Options:

A.

Direct shipment

B.

Cross-docking

C.

Mass customization

D.

Flexibility

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Questions 55

Which of the following processes would a company use to evaluate the risk profile for end-of-life planning for a product family?

Options:

A.

Distribution requirements planning

B.

Sales and operations planning

C.

Rough-cut capacity planning

D.

Production activity control

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Questions 56

Benchmarking a firm's performance against industry competitors is most valuable because it can reveal:

Options:

A.

a competitor's manufacturing processes.

B.

a firm's leadership ranking relative to industry peers.

C.

which processes require improvement.

D.

that no further improvement is possible.

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Questions 57

When implementing e-commerce in the supply chain, a company's toughest challenge most likely will be:

Options:

A.

getting all vendors to computerize.

B.

translating data into universal standards.

C.

convincing the information technology department of the value.

D.

explaining the reason for change to customers.

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Questions 58

A firm has discovered a product quality issue. What should be the first step in responding to this issue?

Options:

A.

Determine the root cause of the quality issue.

B.

Separate the non-conforming products.

C.

Trace the location of the faulty product in the supply chain.

D.

Replace faulty products when they are returned by the end user.

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Questions 59

Which of the following actions is in accordance with the Ten Principles in the United Nations (UN) Global Compact?

Options:

A.

Preventing a group of employees from forming a collective bargaining (union) group

B.

Paying different wages in different parts of the world for a given job classification

C.

Requiring an individual to pay a fee for consideration in hiring or promotion decisions

D.

Withholding certain employment opportunities from specific groups of people

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Questions 60

An organization is striving to improve the transfer of multiple levels of data about products and services to trading partners in the supply chain network. Which of the following solutions is most appropriate?

Options:

A.

Business analytics

B.

Electronic commerce

C.

Enterprise resources planning (ERP)

D.

Advanced planning and scheduling (APS)

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Questions 61

Which of the following documents includes the valuation of goods for assessment of duties?

Options:

A.

Insurance certificate

B.

Export declaration

C.

Bill of landing (B/L)

D.

Commercial invoice

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Questions 62

Which of the following statements represents a major assumption needed to effectively use days of supply as a measure?

Options:

A.

The reorder point for the inventory has been calculated correctly.

B.

The forecast for the item usage is reasonably accurate.

C.

The item is in the growth phase of the product life cycle.

D.

The item is subjected to statistical process control (SPC) during production.

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Questions 63

Which of the following consequences is typical of a push-based supply chain?

Options:

A.

Longer lead times

B.

Higher product obsolescence

C.

Lower economies of scale

D.

Smaller production batches

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Questions 64

The voice-of-the-customer (VOC) approach is used most appropriately as a way to:

Options:

A.

gather information from customers to improve offerings.

B.

analyze product defects to improve processes.

C.

provide customers feedback about product delivery.

D.

create opportunities for cross-selling.

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Questions 65

The most effective means to measure customer loyalty would use which of the following approaches?

Options:

A.

Determine the ability to satisfy a customer’s delivery date

B.

Conduct customer survey for direct feedback

C.

Analyzing customer repurchase patterns

D.

Monitor rate of call center activity

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Questions 66

A company that is having difficulties prioritizing resources against a long list of improvement projects should use which of the following processes?

Options:

A.

Control chart

B.

Competitive benchmarking

C.

Pareto analysis

D.

Six Sigma

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Questions 67

Effective data acquisition for supply chain management requires:

Options:

A.

establishment of market standards for forecasting accuracy.

B.

establishment of a six-segment matrix classifying function and innovation.

C.

identification of products that have market predictability.

D.

identification of the proper supply chain profile for the product type.

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Questions 68

The primary reason to establish a customer-dedicated warehouse is to:

Options:

A.

integrate and consolidate an assortment of inventory.

B.

position inventory to improve response time.

C.

balance inventory with consumption.

D.

equalize inbound and outbound logistics costs.

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Questions 69

Customer demand is 120 units per week. The company works on a 9-hour shift per day, 5-day per week basis. Each shift has a ½-hour lunch break and two 15-minute coffee breaks. The cycle time is 12 minutes. To meet demand, production must occur at the rate of one unit every:

Options:

A.

12 minutes.

B.

20 minutes.

C.

22.5 minutes.

D.

28 minutes.

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Questions 70

Which of the following statements is true when selecting the mode of transportation to use in a global supply chain?

Options:

A.

The difference in cost of warehousing in different countries makes air transportation viable only for very lightweight items.

B.

When moving heavy items long distances, water transportation offers the lowest cost and highest availability in most countries.

C.

Pipeline usage is limited because of the high variable cost of operation and difficulty moving between pipelines

D.

The availability, specifications, and geographic reach of rail transportation varies greatly from country to country.

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Questions 71

Using financial tools to minimize the impact of currency fluctuations is an example of what type of risk management strategy?

Options:

A.

Mitigation

B.

Recovery

C.

Prevention

D.

Diversification

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Questions 72

Which of the following measures of a supply chain performance is most desirable from a stockholder perspective?

Options:

A.

Diversity of sales channels

B.

Lean manufacturing performance

C.

Time to market of new products

D.

Velocity and return on assets (ROA)

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Questions 73

A company that sells 60 units of product in a given year and has an average quantity on hand of 10 units. There are 360 selling days and 261 production days in the year. The company has on hand how many days of product inventory?

Options:

A.

0.16

B.

0.23

C.

43

D.

60

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Questions 74

A manufacturer of innovative products needs to focus on which of the following factors?

Options:

A.

Cost per unit

B.

Time-to-market

C.

Component inventory levels

D.

Equipment utilization

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Questions 75

A manufacturing company has several inexpensive items that are critical to the production process. The supply of these items has been depleted several times. Which of the following actions is most likely to reduce stockouts?

Options:

A.

Assign personnel to manage the items.

B.

Standardize the items.

C.

Increase minimum inventory levels for the items.

D.

Initiate a vendor-managed inventory (VMI) program for the items.

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Questions 76

Which of the following approaches would be used to enhance compliance, minimize risks, and connect supply chain activities when exporting products to emerging markets?

Options:

A.

Logistics network planning

B.

Distribution requirements planning (DRP)

C.

Supply chain event management (SCEM)

D.

Global trade management

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Exam Code: CSCP
Exam Name: Certified Supply Chain Professional
Last Update: Nov 25, 2022
Questions: 510
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