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GE0-806 Exam Dumps - Genesys GCP8 Questions and Answers

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Questions 4

If S9t to 'True', which Calendar Service option resolves the Start/End times when a user adds a Full-Day Time Off with Start/End times not specified?

Options:

A.

DetermineFull Day TimeoffStartEndPaidHours

B.

MaxAuditReports

C.

HideMessagesforNotWorkingAgents

D.

Need another incorrect option

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Questions 5

What can an Agent using WFM Web for Agents see?

Options:

A.

Forecast Scenario

B.

Master Forecast

C.

Schedule Scenario

D.

Master Schedule

E.

Performance/Adherence

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Questions 6

It is desired that multi-skilled Agents, when scheduled for an Outbound Activity, do not answer inbound calls and Emails. They will only work outbound calls, what is this feature called?

Options:

A.

Activity Set

B.

Task Sequence

C.

Exception Task Sequence

D.

Marked Time .

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Questions 7

How do you guarantee the same day-off for a team while their start times on a work day may vary?

Options:

A.

Use Rotating Patterns

B.

Use Shift Exceptions

C.

Set "Maximum Start time difference for Members of the same team" parameter

D.

Select "Use Team Constraints" while building the schedule

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Free Access Genesys GE0-806 New Release,
Exam Code: GE0-806
Exam Name: Genesys Certified Professional 8 System Consultant, Genesys Workforce Management (GCP8 - CWFM)
Last Update: May 13, 2024
Questions: 85
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