Bloomington Caregivers has reviewed the functionality of Integrated Care Management and decided to upgrade from the legacy Care Plans.
Which two statements are true with respect to Integrated Care Management?
Choose 2 answers
While running user acceptance testing (UAT) for a customer, an end user is unable to view certain data on the Enhanced Timeline for Contact Center.
What should be the first step in troubleshooting this issue?
While a consultant is implementing Integrated Care Management for a customer, the customer requests that a change is made to the Care Plan creation wizard.
Which underlying component should the consultant customize to achieve this?
A payer needs to connect an electronic health record (EHR) to Health Cloud to display key clinical data to Health Cloud users. The data in the source system is aligned to PHIR R4 standards, but some transformation is anticipated.
Which approach should a consultant use to set up this integration?
Bloomington Caregivers is looking to streamline the user experience for its call center agents. On the patient ' s record, the company wants the ability to:
Inform agents about changes in information
View basic details about a patient ' s insurance
Have a complete view of all engagement interactions in one place
Which three components from Contact Center for Health Cloud should a consultant use to achieve this?
TESTED 20 Aug 2026
