An organization is performing a stakeholder analysis.
Which is an example of a stakeholder that should be monitored?
Which activity in the ‘managing business relationship journeys’ process executes the activities for the business relationship journey?
In the context of the capability model, what are the capability criteria for each practice success factor mapped to?
Which is NOT an input to the ‘Managing business relationship journeys’ process?
Which activity is typically a responsibility that is shared between a business relationship manager and a business relationship agent?
An organization is observing the interactions they have with their customers when negotiating service targets.
Which technique is this an example of?
An organization has set an objective that by the end of the year it will develop and communicate values and principles to be adopted by everyone within the organization relative to business relationship management (BRM).
What metric can BEST be used to assess whether this objective has been met?
TESTED 16 Jun 2025
