Which guiding principle emphasizes the need to understand the flow of work in progress, identify bottlenecks, and uncover waste?
Which service catalogue view is considered beneficial when constructing the relationship between services,
SLAs, OLAs, and other underpinning agreements?
Which practice provides visibility of the organization's services by capturing and reporting on service performance?
Which is NOT a structure of service desk that is described in the ITIL service operation guidance?
Which practice has a purpose that includes maximizing success by ensuring that risks have been properly assessed?
Which practice forms a link between the service provider and the users of services?
What is defined as a change of state that has significate for the management of an IT service?
Identify the missing word(s) in the following sentence.
The service desk should be the entry point and single point of contact for the [?] with all of its users.
Which of the four dimensions’ focuses on roles responsibilities and systems of authority?
What is a set of specialized organizational capabilities for enabling value for customers in the form of services?
TESTED 03 Oct 2025
