DPI clarifies thatgovernance always comes from the organization’s governing body. Internal service providers do not operate independently; they must follow the governance structures of the parent organization. They may only self-governif explicitly delegated authority. Option A is incorrect (governance covers internal and external). Option B is false—governance always applies. Option D is misleading; theSVS supports governance, not replaces it.
(Reference: ITIL® 4 Strategist DPI, section on "Governance in internal and external service provider contexts")
Question # 15
Which BEST describes a value stream?
Options:
A.
Steps that add value to a unit of work being processed in the service value chain
B.
The way an organization applies specific resources to tasks
C.
A flexible and simple guide that supports improvement initiatives
D.
A structured approach to organizational change, so that staff members feel valued
DPI defines avalue streamas “a series of steps an organization undertakes to create and deliver products and services to consumers.” It describeshow value is created and flowsthrough the service value chain. Option A directly reflects this definition. Options B, C, and D refer to resources, guidance, or change management, not the definition of value streams.
(Reference: ITIL® 4 Strategist DPI, section on "Value stream mapping – definition and purpose")
