A requirement allows modifying the shipping address at any time without interrupting the primary case path. Which design is best?
A promotion is available when a shopper spends USD100. Which attribute applies?
….application grants 75 employees access to one of four personas: Admin, Author, User, and Manager. A new analyst who joins the company requires all the .. of the Author persona, but only some of the reporting features are available to the Manager persona.
o you satisfy this security requirement?
A manager requests a report that contains the following columns: Create Date, Case ID, Create Operator, and Work Status. You must sort the cases so the case with the most recent create date appears at the top of the list and descends in order.
How do you design the report definition to support this requirement?
You are designing a customer support request Case Type that must support customers with multiple addresses and multiple credit cards. What is the appropriate way to set up the data structure?
A customer applies for a credit card. In order for the credit card to be approved, the credit card consultant must receive the results of a credit check.
How do you configure the case types to reflect their relationship?
Which two of the following scenarios are good candidates for rule delegation? (Choose two.)
In a case which tracks requests for auto loans, a requirement states: Customers should be able to modify contact information at any time during the processing of the case.
Contact information changes must not alter or interrupt the primary flow of the case. Which option meets the needs of this requirement?