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Which strategy for successful renewal of service contracts calls for discussing changes in the network and identifying any uncovered add tons to the network?
validate the customer's business needs
focus on benefits
lock in revenue streams through co-termination
explore up sell opportunities
one of the strategies for successful renewal of service contracts is to explore up sell opportunities, which means:
References: 2: Cisco Renewals Manager (700-805 CRM) Practice Exam - TestPrep
Which statement is the most accurate description of the Health Index?
a tool for service providers to determine what stage of the lifecycle to offering training solutions
an ongoing measurement of customer sentiment
a measurement tool for resolving specific product quality issues and adoption barriers
an ongoing measurement of several key customer health indicators
the Health Index is:
References: 1: Customer Health Index - Cisco
What is the key implication on-time renewals have for an IT provider company?
incentives will be paid
improved customer satisfaction
no major impact if sales are on plan
recurring business is preserved
Who do Renewals Managers (RMs) work with?
RMs work with account managers to drive ongoing revenue risk assessments and plays.
RMs work with pre-sales engineers and build customer solutions.
RMs work by themselves to develop a high level view customer requirements and objectives.
RMs work with service delivery teams and monitor engagements.
According to the Cisco website1, RMs work with account managers to drive ongoing revenue risk assessments and plays, which include:
References: 1: Cisco Renewals Manager - Cisco
TESTED 29 Apr 2024
