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ITIL Foundation Questions and Answers

Questions 1

Which of the following statements about service asset and configuration management is/are CORRECT?

1. A configuration item (CI) can exist as part of any number of other CIs at the same time

2. Choosing which CIs to record will depend on the level of control an organization wishes to exert



1 only


2 only


Both of the above


Neither of the above

Questions 2

Which one of the following is it the responsibility of supplier management to negotiate and agree?



Service level agreements (SLAs)


Third-party contracts


The service portfolio


Operational level agreements (OLAs)

Questions 3

What is the result of carrying out an activity, following a process or delivering an IT service known as?