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ITIL Foundation (syllabus 2011)

Last Update Jun 19, 2024
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ITIL Foundation (syllabus 2011) Questions and Answers

Questions 1

Which activity is NOT recommended by the start where you are' guiding principle?



Involving people who are not familiar with a service when observing and assessing its activities


Applying risk management when considering to introduce new processes


Using source data to avoid any unintentional data distortion found in reports


Discarding existing processes before assessing their usefulness

Questions 2

Which is described by the ‘organizations and people’ dimension of service management?



Communication and collaboration


Workflows and controls


Inputs and outputs


Contracts and agreement

Questions 3

How is a continual improvement register used?



To record requests for provision of a resource or service


To provide a structured approach to implementing improvements


To organize past, present, and future improvement ideas


To authorize changes to implement improvement initiatives