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ITIL – Foundation (v4)

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ITIL - ITIL Foundation (V4)
ITIL-F - ITIL® Foundation

ITIL – Foundation (v4) Questions and Answers

Questions 1

What can be used to determine if a service is 'fit for purpose'?

Options:

A.

Availability

B.

Warranty

C.

Outcome

D.

Utility

Questions 2

What term is used to describe whether a service will meet availability, capacity and security requirements?

Options:

A.

Outcomes

B.

Value

C.

Utility

D.

Warranty

Questions 3

Which is provided by the ‘engage’ value chain activity?

Options:

A.

Ensuring that stakeholder expectations for quality are met

B.

Ensuring that stakeholder needs are understood by the organization

C.

Ensuring that service components are available when needed

D.

Ensuring that services are operated to meet agreed specifications

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