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CIS-EM Exam Dumps - ServiceNow CIS-Event Management Questions and Answers

Question # 4

What are the two most accurate statements regarding the ServiceNow CMDB (configuration management database) and CIs (configuration items)?

Options:

A.

The CMDB is a series of tables that contain only key hardware components located in critical paths within your platform that must be managed.

B.

The CMDB is a dynamic list that tracks both the CIs within your platform and the relationship between those items.

C.

All CIs stored in the CMDB must have an assigned IP address within your infrastructure.

D.

A CI is any component within your infrastructure that needs to be managed in order to deliver Services.

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Question # 5

Processing on an event will create a state of error if what value is not set?

Options:

A.

Node

B.

Source

C.

Severity

D.

Message Key

E.

Resource

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Question # 6

Applying recommended Event Management best practice guidelines, which of the following events should generate an alert?

Options:

A.

Every event should generate an alert so you have the opportunity to resolve them all.

B.

Only events that necessitate action should generate an alert.

C.

Only the most critical events on every CI in the CMDB should generate an alert.

D.

Every event on every critical CI in the CMDB should generate an alert.

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Question # 7

If more than one alert management rule applies to a particular alert which of the rules will run based upon the Order of execution field?

Options:

A.

All alert management rule will run, from the highest to the lowest Order of execution numbers.

B.

Only the alert management rule with the highest Order of execution number will run.

C.

All alert management rule will run, from the lowest to the highest Order of execution numbers.

D.

Only the alert management rule with the lowest Order of execution number will run.

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Question # 8

In what sequence are events processed?

Options:

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Question # 9

The individual commands that the Agent Client Collector executes on the host are known as what? (Choose three.)

Options:

A.

Events

B.

Checks

C.

Parameters

D.

Policies

E.

Metrics

F.

Scripts

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Question # 10

What is an alert called that moves from an open to a closed state multiple times within a designated time-frame?

Options:

A.

Fluctuating

B.

Swinging

C.

Flipping

D.

Flapping

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Question # 11

What are the possible actions available in alert management?

Choose 3 answers

Options:

A.

Execute remediation subflows

B.

Execute remediation workflows

C.

Launch applications

D.

Evaluate business rule

E.

Create a service catalog request

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Question # 12

What is the default collection/polling interval applied to all event connectors?

Options:

A.

Every 120 seconds

B.

Every 5 seconds

C.

Every 40 seconds

D.

Every 60 seconds

E.

Every 10 seconds

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Question # 13

For an incoming event with a matching message key, what allows an existing alert to be automatically closed?

Options:

A.

In the event rule, set the Severity to 0

B.

In the alert rule, set the Severity to 0

C.

In the alert rule, set the Severity to -1

D.

In the event rule, set the Severity to -1

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Exam Code: CIS-EM
Exam Name: Certified Implementation Specialist - Event Management Exam
Last Update: Jun 23, 2025
Questions: 115
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