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CIS-SM Exam Dumps - ServiceNow Certification Questions and Answers

Question # 14

In Service Mapping, which one of the following icons represents a credential error on the Service map?

Options:

A.

Yellow triangle

B.

Generic application

C.

QUESTION NO: mark

D.

Red stop sign

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Question # 15

Which of the following are created automatically when using the map option Create pattern from generic application?

Options:

A.

Discovery Pattern, CI Type/Class, Process Classifier

B.

CI Type/Class, Process Classifier, Identification Rule

C.

Process Classifier, Connection Section, Discovery Pattern

D.

Identification Rule, CI Class/Class, Identification Section

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Question # 16

In Service Mapping, what is the flow to support the discovery of a new application?

Options:

A.

Create Probes and Sensors, CI Type, Discovery Pattern

B.

Create a CI Type, Reconciliation Definition, Discovery Pattern

C.

Create CI Type, Metadata Containment Rule, Discovery Pattern

D.

Create a CI Type, CI Identifier, Discovery Pattern

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Question # 17

Which one of the following platforms is a MID Server most commonly installed on?

Options:

A.

Windows Server

B.

UNIX Server

C.

Network Device

D.

ESX Server

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Question # 18

Which feature allows an administrator to efficiently collect multiple CIs against a single host?

Options:

A.

Discovery Schedules

B.

Quick Discovery

C.

Probe

D.

Pattern

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Question # 19

Which one of the following Identification Rule (CI Identifier) fields, when selected, determines CMDB update/inserts based on the configuration item's (CI) own attributes, without taking other CIs or relationships into consideration?

Options:

A.

Search on table

B.

Allow fallback to parent's rule

C.

Independent

D.

Application

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Question # 20

Which best describes what Identification Rules are?

Options:

A.

Used to track duplicate CIs until resolved

B.

Consists of one or more identifier entries that specify the criterion attributes that uniquely identify a CI

C.

Used by the coalesce field when importing data into ServiceNow using a transform map

D.

Allows the ability to assign a priority to data sources if multiple data sources are authorized to update the same table or table attributes

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Question # 21

Using Pattern Designer, when configuring the first step in an Identification Section, which one of the following is considered a good practice?

Options:

A.

Create a table for the process parameters

B.

Check if connectivity variables are defined

C.

Use a Parse file operation to extract necessary information from a configuration file

D.

Use a Match operation on the process executable or command variable

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Question # 22

Which one of the following is true for variables defined in an Identification Section?

Options:

A.

Identification Section variables can also be used in all other Identification Sections in any pattern.

B.

Identification Section variables can also be used in Parent CI Types.

C.

Identification Section variables can also be used in all other Identification Sections in the same pattern.

D.

Identification Section variables can also be used in Connection Sections for any pattern.

E.

Identification Section variables can also be used in Connection Sections for the same pattern.

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Question # 23

Using Pattern Designer, which one of the following Delimited Text Parsing Strategies could be used to parse CO from the string:

Location, Denver,CO

Options:

A.

Delimiter of Denver and position 2

B.

Delimiter of Location, and position 2

C.

Delimiter of a comma and position 2

D.

Delimiter of a comma and position 3

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Exam Code: CIS-SM
Exam Name: Certified Implementation Specialist - Service Mapping
Last Update: Aug 16, 2025
Questions: 106
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