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CIS-SM Exam Dumps - ServiceNow Certification Questions and Answers

Question # 4

Which one of the following represents what the MID stands for in MID Server?

Options:

A.

Monitoring, Integration, and Discovery

B.

Management, Integration, and Discovery

C.

Management, Instrumentation, and Discovery

D.

Monitoring, Instrumentation, and Discovery

E.

MID is not an acronym.

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Question # 5

Which of the following are benefits a service map can bring during an Incident resolution? (Choose three.)

Options:

A.

Quickly identifies any recent incidents that occurred on components of the impacted service.

B.

Narrows down possible affected components when a service is impacted.

C.

Helps reduce the number of unplanned changes in a customer environment.

D.

Helps pinpoint code errors after a faulty application is identified.

E.

Quickly identifies any recent changes performed on components of the impacted service.

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Question # 6

Which address is required for Service Mapping to discover a Load Balancer that does not previously exist in the CMDB?

Options:

A.

Management IP address

B.

MAC address

C.

Public IP address

D.

MIB address

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Question # 7

Which one of the following Regular Expressions could be used to parse the value 5.2.0 from the string?

Version 5.2.0

Options:

A.

Version (\.*)

B.

Version\s+(\d+\.\d+\.\d+)

C.

Version (\d+)

D.

Version (\d+).(\d+).(\d+)

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Question # 8

Service Mapping uses which table to build tag-based maps from?

Options:

A.

Application Service [cmdb_ci_service_discovered]

B.

Application [cmdb_ci_app]

C.

Key Value [cmdb_key_value]

D.

Servers [cmdb_ci_server]

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Question # 9

What describes the main feature offered by Service Mapping Plus?

Options:

A.

A suite of quick start tests that can be run to verify Service Mapping still works as expected after upgrades and deployments

B.

A collection of connection rules that are used to automatically add CIs to one or more application services

C.

Enables Kubernetes and cloud components to be added to service maps during tag-based discovery

D.

An enhanced version of mapping based on Machine Learning (Predictive Intelligence)

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Question # 10

A CI Type is also known as which one of the following?

Options:

A.

Table

B.

Discovery Pattern

C.

Service Group

D.

CI Identifier / Identification Rule

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Question # 11

When a Windows Server is reclassified from the Server [cmdb_ci_server] table to the Windows Server [cmdb_ci_win_server] table, which one of the following describes the process that occurred?

Options:

A.

Class Change

B.

Class Upgrade

C.

Class Switch

D.

Class Downgrade

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Question # 12

Reconciliation Rules for the Application [cmdb_ci_appl] table are configured exactly the same for both ServiceNow and SCCM data sources and the following priorities are configured:

ServiceNow Priority: 100

SCCM Priority: 200

Which of the following is true?

Choose 3 answers:

Options:

A.

Applications discovered by Altiris can be updated by SCCM

B.

Applications discovered by SCCM can be updated by Altiris

C.

Applications discovered by ServiceNow can be updated by SCCM

D.

Applications discovered by Altiris can create application CIs in the CMDB

E.

Applications discovered by SCCM can create application CIs in the CMDB

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Question # 13

Which one of the following best represents the breadth of types of Configuration Items (CIs) discovered by

running Service Mapping?

Options:

A.

Hardware, Installed Software, Network Gear

B.

Physical Components, Logical Components, Certificates

C.

Applications, Licenses, IP Addresses

D.

Cloud Services, Applications, CI Relationships

E.

Hardware, Licenses, CI Relationships

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Exam Code: CIS-SM
Exam Name: Certified Implementation Specialist - Service Mapping
Last Update: Aug 16, 2025
Questions: 106
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