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ITIL Exam Dumps - Exin-ITIL Questions and Answers

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Questions 4

What must always be done before an activity is automated?

Options:

A.

Check that the activity has already been optimized

B.

Check that suitable new technology has been purchased

C.

Ensure that DevOps has been successfully implemented

D.

Ensure the solution removes the need for human intervention

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Questions 5

Which TWO statements about the 'service request management' practice are CORRECT?

1. Service requests are part of normal service delivery

2. Complaints can be handled as service requests

3. Service requests result from a failure in service

4. Normal changes should be handled as service requests

Options:

A.

3 and 4

B.

2 and 3

C.

1 and 4

D.

1 and 2

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Questions 6

How does information about problems and known errors contribute to 'incident management'?

Options:

A.

It enables the reassessment of known erros

B.

It enables quick and efficient diagnosis of incidents

C.

It removes the need for collaboration during incident resolution

D.

It removes the need for regular customer updates

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Questions 7

Which practices are typically involved in the implementation of a problem resolution?

1. Continual improvement

2. Service request management

3. Service level management

4. Change control

Options:

A.

1 and 2

B.

1 and 4

C.

3 and 4

D.

2 and 3

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Exam Code: ITIL
Exam Name: ITIL Foundation (V4)
Last Update: Jul 12, 2024
Questions: 503
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