Plat-Admn-301 Exam Dumps - Salesforce Administrator Questions and Answers

Bulk API and Dataloader.io are both tools that can be used to update large numbers of records in Salesforce. Bulk API is a RESTful API that allows you to create, update, delete, or query millions of records asynchronously by submitting batches of data. Dataloader.io is a web-based data loader tool that allows you to import, export, or delete data using a simple user interface. References: https://developer.salesforce.com/docs/atlas.en-us.api_asynch.meta/api_asynch/asynch_api_intro.htm https://dataloader.io/

A dashboard is a visual display of key metrics and trends for records in your org. Dashboards allow users to quickly monitor performance and identify trends or issues at a glance. To make it easier for users to see a dashboard they use frequently, administrators can add it to their home page using Lightning App Builder. This way, users can see their dashboard every time they log in or go to their home tab without having to navigate elsewhere. References: https://help.salesforce.com/s/articleView?id=sf.dashboards_overview.htm &type=5 https://help.salesforce.com/s/articleView?id=sf.dashboards_add_to_home_page.htm &type=5

The fields that display in the details of the record page are controlled by the page layout assigned to the user’s profile and record type. The administrator can edit the page layout to add, remove, or reorder fields on the record page. References: https://help.salesforce.com/s/articleView?id=sf.customize_layouts.htm &type=5

Escalation rules are rules that automatically escalate cases if they have not been resolved within a certain time frame or meet certain criteria such as priority or status. Escalation rules can perform actions such as changing ownership of cases, sending email notifications, or creating tasks for users or queues. By using escalation rules, AW Computing can ensure that cases are properly prioritized and handled within their SLA time limit.

Assignment rules are rules that automatically assign cases to users or queues based on criteria such as case origin, type, or product. Assignment rules can also send email notifications to users or customers when a case is assigned. By using assignment rules, AW Computing can ensure that cases are routed to the right agents or teams based on their skills and availability. References: https://help.salesforce.com/s/articleView?id=sf.case_escalation_rules_overview.htm &type=5 https://help.salesforce.com/s/articleView?id=sf.customize_caseassign.htm &type=5

The order in which record-triggered flows are executed is not guaranteed. If there are multiple record-triggered flows on the same object and trigger type, Salesforce does not guarantee which one runs first. Therefore, the administrator should consider this when designing record-triggered flows that depend on each other’s outcomes. References: https://help.salesforce.com/s/articleView?id=sf.flow_concepts_trigger_order.htm &type=5

The error condition formula of a validation rule should return TRUE when the validation rule should fire and display an error message. In this case, the validation rule should fire when the Title field has the value of ‘CEO’ and the Phone field is blank. The formula Title = ‘CEO’ && ISBLANK(Phone) returns TRUE when both conditions are met, and FALSE otherwise. References: https://help.salesforce.com/s/articleView?id=sf.fields_useful_field_validation_formulas.htm &type=5

One possible reason for the changes to case routing is the difference in the order of execution between before save flow triggers and workflow rules. Before save flow triggers run before assignment rules, which means that any field updates made by the flow can affect how the assignment rules assign the case. Workflow rules run after assignment rules, which means that any field updates made by the workflow do not affect how the assignment rules assign the case. Therefore, replacing workflow rules with before save flow triggers can change the case routing logic. References: https://help.salesforce.com/s/articleView?id=sf.flow_concepts_trigger.htm &type=5 https://help.salesforce.com/s/articleView?id=sf.order_of_execution.htm &type=5

To review the performance of a Lightning record page, administrators can utilize two key tools:

Lightning Usage App:

The Lightning Usage App provides insights into user engagement and performance metrics for Lightning Experience.

Within this app, administrators can view specific metrics related to page load times and other performance factors.

This is a helpful resource for tracking usage and identifying potential issues with page speed or performance across the org.

Analyze Button:

The Analyze button is available within the Lightning App Builder when editing a Lightning record page.

By clicking this button, administrators can run a performance analysis on the page layout, which provides specific recommendations for optimizing page load times and improving overall user experience.

The tool evaluates components, their configuration, and potential sources of delay, giving direct feedback on areas to improve.

These two options directly provide performance analysis capabilities for Lightning record pages. The other options listed do not offer direct access to page performance metrics:

Activation Button is used for setting page visibility rules and activating a page, not for performance analysis.

Pages Menu helps in navigating and managing pages but does not provide performance metrics.

Using both the Lightning Usage App and the Analyze button allows administrators to comprehensively review and optimize Lightning page performance for improved user experience.

To add a user to an opportunity team, you need Edit access on the account associated with the opportunity and either own the opportunity or be above the owner in the role hierarchy. References: https://help.salesforce.com/s/articleView?id=sf.teams_adding.htm &type=5

Validation rules and page layouts are two tools that can be used to require data to be entered in a field and improve data quality on a record in Salesforce. Validation rules are a way to enforce data quality and integrity by checking the values of fields before a record is saved and displaying an error message if the values do not meet the specified criteria. Page layouts are a way to control the layout and organization of fields, buttons, related lists, and other components on a record page. Page layouts can also make fields required so that users must enter a value before saving a record.