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Validating business processes involves testing workflows and flow logic. Which tool helps with this?
Monitoring case history and chat transcripts within Salesforce to review process actions and outcomes.
Utilizing Flow Debugger tool to visualize execution steps, identify errors, and optimize flow processes.
Conducting user testing sessions with agents to gather feedback on the process experience and effectiveness.
All of the above, offering complementary perspectives for analyzing and refining business process functionality.
TESTED 20 Feb 2026
