Slack-Con-201 Exam Dumps - Salesforce Consultant Questions and Answers

The correct answer is A . By default, everyone except guests can send and accept Slack Connect direct message invitations with people outside the organization, unless the Enterprise Grid organization modifies those settings. This distinction matters because Slack Connect DMs are a lower-friction form of external collaboration than shared channels, but they still require governance. Full members are normally allowed to initiate or accept external DMs, while guests are excluded because their membership is already limited and scoped. Option B is too restrictive and describes an admin-only model that is not the default. Option C incorrectly places control with workspace-level admins and owners. Option D is too broad because it includes guests, which conflicts with the default exclusion. The consultant should explain both the default behavior and the client’s ability to tighten policy if the organization’s risk profile requires stricter external collaboration controls. For regulated or security-conscious clients, this setting should be reviewed during the policies and settings workshop.

Reference topic: Policies and Settings — Slack Connect DM permissions, default external collaboration behavior, guest restrictions, and Enterprise Grid policy review.

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The correct answer is A. #help. The purpose of a channel prefix is to create predictable navigation and signal the function of the channel before users even open it. In this scenario, the client has scattered employee questions across many channels, which weakens searchability and makes issue triage inefficient. A #help prefix clearly tells users that the channel is intended for questions, support, troubleshooting, and service requests. For example, the organization can later scale this pattern into channels such as #help-it, #help-hr, #help-security, or #help-slack. Option B, #security, identifies a department or subject area, but it does not clearly indicate a general help or question-intake function. Option C, #hello, sounds social and does not support triage. Option D, #search-first, promotes a behavior but is not a clean support-channel prefix. The consultant should recommend a naming convention that reinforces channel purpose, reduces duplicate questions, and supports a searchable support model.

The correct answer is B . The client is on Enterprise Grid and wants to change private-channel creation permissions across the grid, not only inside selected workspaces. That makes this an org-level policy decision. The appropriate path is org settings, organization policies, permissions, then the channel management policy for private channels. Option A is wrong because adjusting individual workspace settings would create inconsistent behavior across the grid and would not satisfy a grid-wide adoption policy. Option C is close but too imprecise; the tested location is organization policies under permissions, not simply “org settings, channel management.” Option D is invalid because members cannot change administrative channel-creation policies. From a governance standpoint, allowing everyone except guests to create private channels can reduce admin bottlenecks and increase adoption, but it must still be controlled centrally so the client maintains a consistent permission model across all Enterprise Grid workspaces.

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The correct answers are A and D . To tailor Admin Essentials training properly, you must know what Workspace Owners and Admins are actually allowed to do in the client’s environment. The Policies & settings documentation identifies configured permissions, such as who can manage channels, approve apps, invite users, use Slack Connect, create private channels, or perform administrative actions. The roles and responsibilities matrix clarifies which client roles are accountable for specific operational tasks. Together, these deliverables tell you both the technical permission model and the human ownership model. Option B, the SOW, defines scope and deliverables but usually does not list detailed Slack permissions. Option C, the communications plan, governs messaging and audience outreach, not admin capabilities. Option E, Grid Orientation curriculum, is a training asset, not the source of truth for configured permissions. Admin training should never be generic; it must match the client’s policy decisions and role assignments exactly.

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The correct answer is A . The attendee has a broad, self-paced learning need and does not have a specific issue or admin-level objective. The Slack Help Center is the best recommendation because it provides official, searchable, user-friendly learning material across Slack basics, messages, channels, notifications, huddles, files, search, accessibility, workflows, and workspace usage. Option B is not appropriate because the help desk should be used for support issues, access problems, or organization-specific troubleshooting, not general open-ended learning. Option C is too advanced and misaligned because the Slack Admin Certification Prep Course is for administrative and certification readiness, not basic end-user exploration. Option D is also inefficient because Slack Admins should not become the default route for general self-paced learning questions. The correct enablement model teaches users where to find official resources so they can continue learning independently after training. This scales better and prevents unnecessary support load on admins and IT teams.

Reference topic: Learning and Enablement — self-paced learning, Slack Help Center, end-user resources, scalable support behavior, and post-training enablement.

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The correct answer is B . A grid design executive summary must be decision-ready, not just descriptive. The client needs a clear view of the recommended workspaces, the access level for each workspace, the benefits of the chosen model, and the key considerations or tradeoffs. Workspace recommendations define the structure of the Enterprise Grid. Access level is essential because it determines whether workspaces are Open, By Request, Invite Only, or Hidden. Benefits explain why the recommendation supports the client’s collaboration model. Key considerations make the tradeoffs visible so leadership understands operational impact, governance needs, and future scalability. Option A includes channels and benefits, but it omits access level and considerations, which are more central to grid design approval. Option C is too abstract because a model name alone does not give executives enough implementation detail. Option D is closer, but it still misses workspace access level and benefits. The executive summary should help stakeholders approve the chosen design with a complete understanding of structure, access, value, and implications.

Reference topic: Grid Design — executive summary, workspace recommendations, access model, design benefits, and implementation considerations.

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The correct recommendation is to enable domain claiming . In an Enterprise Grid environment, domain claiming is the administrative control that links company-owned email domains to the Enterprise organization and prevents employees from creating unsanctioned Slack workspaces with those domains. This is a policy and governance control, not a communication-only problem. Option A may help route future workspace requests, but it does not prevent independent workspace creation. Option B is weak because user communication is advisory, not enforceable. Option C is not the correct Slack control and would create unnecessary user-management risk. Domain claiming is specifically designed to make the Enterprise org’s approved workspaces easier to find, allow eligible users to join the org, and prevent unmanaged workspace sprawl outside the organization. Slack’s official documentation explicitly lists preventing unsanctioned workspace creation as a reason to claim domains for an Enterprise organization.

Reference topic: Policies and Settings — Enterprise Grid domain governance, workspace creation control, and domain claiming.

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