A project has been running for a few months and the team does not seem to be making progress in their test approach. The team also lacks drive and enthusiasm and is sometimes seen to be performing their tasks too slowly. You have been asked to recruit an extra person into the team. In addition to introducing the new team member, you have decided to raise motivation.
Which of the actions listed below would most likely result in the opposite, a de-motivation of the team?
Which one of the following metrics is primarily used to measure the achievement of a test objective and reported in a test completion report?
The diagram below shows an incomplete defect management process, where three states (states X, Y and Z) have yet to be named appropriately.
Which of the following labels would correctly complete the process?
Assume that you have calculated the following costs of quality:
Average cost of detection: €350
Average cost of internal failure: €250
Average cost of external failure: €4,500
The average costs of detection and internal failure are calculated using the number of defects found prior to release, while the average cost of external failure is calculated using the number of defects found after release.
What is the saving in cost of quality for each defect found in testing?
Which status would typically be assigned to a false-positive defect report during defect management?
Management is sceptical regarding the budget request (€25,000) for the next testing project. You are asked for a cost-benefit calculation. Based on historical data from several projects, you have come up with the following numbers:
Average prevention cost per defect: €200
Average cost of detection per defect: €400
Average cost of internal failure: €150
Average cost of external failure: €2,500
Expected number of defects to be found in this project during testing: 50
What is the result for the expected cost-benefit calculation for the upcoming project?
A company that sells an established capture–replay execution tool is adding a test management tool. Same team, same technology, incremental development (V-model per increment), known first-year features; later features driven by customer demand.
Which two of the following factors are most likely to influence the estimation technique that would be selected in this scenario?
You are the only tester in an Agile team. The test policy states that only defects that need to be solved outside the team are documented. You are receiving complaints from developers from other teams that they do not receive sufficient defect information to be able to efficiently and effectively solve the defects. You have used the ISO 29119 standard to identify which attributes could be added to the current defect report template.
Which two of the following options would be best to add to the current defect report template to solve the current issue?
You are a test manager in charge of integration, system, and acceptance testing for a bank. You are working on a project to upgrade an existing ATM to allow customers to obtain cash advances from supported credit cards. The system should allow cash advances from €20 to €500 (both inclusive) for all supported credit cards. The supported credit cards are American Express, VISA, Eurocard, and Mastercard. The system should be easy to use for all users, including new users.
In the master test plan, the following items are listed in the section named "items and/or features to be tested":
I. All supported credit cards
II. Language localisation
III. Valid and invalid advances
IV. Usability
Assume that the project has now been completed, and the ATM system has been in use for just over two months. You are planning a retrospective meeting for the testing work performed.
Which of the following areas is most likely to be considered in this retrospective?
TESTED 17 Dec 2025
