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ITIL-4-Specialist-Monitor-Support-Fulfil pdf

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Last Update Oct 10, 2024
Total Questions : 166 With Comprehensive Analysis

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Last Update Oct 10, 2024
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ITIL 4 Specialist: Monitor, Support, FulfilExam

Last Update Oct 10, 2024
Total Questions : 166 With Comprehensive Analysis

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ITIL 4 Specialist: Monitor, Support, FulfilExam Questions and Answers

Questions 1

Which of the following is a practice success factor for the 'service desk' practice?

Options:

A.

Including service desk communication in every value stream

B.

Ensuring that multichannel communication is used and improved wherever possible

C.

Enabling the effective integration of user communications into value streams

D.

Overcoming the challenges associated with using web portals

Questions 2

Which of the following is a benefit of utilizing incident models?

Options:

A.

Optimizing the handling of novel incidents

B.

Reducing the impact of an incident when a full resolution is unavailable

C.

Optimizing the handling of repeating incidents

D.

Reducing the technical debt created by incident workarounds

Questions 3

In which step of the 'incident handling and resolution' process will a change be initiated?

Options:

A.

Incident closure

B.

Incident registration

C.

Incident resolution

D.

Incident diagnosis