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ITIL-4-Transition pdf

ITIL-4-Transition PDF

Last Update Mar 28, 2024
Total Questions : 61

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ITIL 4 Managing Professional Transition Exam

Last Update Mar 28, 2024
Total Questions : 61

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ITIL 4 Managing Professional Transition Exam Questions and Answers

Questions 1

What do design thinking and service-dominant logic have in common?

Options:

A.

Both require clearly defined requirements and acceptance criteria

B.

Both involve collaborating with customers to ensure their needs are met

C.

Both focus on product functionality and on building new features

D.

Both focus solely on the needs and problems of the consumers

Questions 2

Which are elements of the service value system?

Options:

A.

Service provision, service consumption, service relationship management

B.

Governance, service value chain, practices

C.

Outcomes, utility, warranty

D.

Customer value, stakeholder value, organization

Questions 3

The CIO of a large multi-national organization has noticed that the whole IT department are performing poorly. The CIO is committed to changing the behaviour patterns of their staff to improve performance

across the whole IT department.

Which of the following will BEST help to improve staff behaviour?

Options:

A.

Running safe to fail experiments that provide learning opportunities

B.

Comparing the cost of delay' between work items to ensure that financially valuable work is prioritized

C.

Implementing CI/CD toots to deploy software quickly

D.

Adopting Kanban boards to visualise the flow of work across software development teams