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ITIL Foundation Certification - IT Service Management

Last Update Apr 27, 2024
Total Questions : 324

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ITIL Foundation Certification - IT Service Management Questions and Answers

Questions 1

Which one of the following activities is NOT part of the Deming Cycle?

Options:

A.

Act

B.

Plan

C.

Do

D.

Co-ordinate

Questions 2

Which of the following are valid parts of the service portfolio?

1. Service pipeline

2. Service knowledge management system (SKMS)

3. Service catalogue

Options:

A.

1 and 2 only

B.

3 only

C.

1 and 3 only

D.

All of the above

Questions 3

Which one of the following is the BEST description of a service level agreement (SLA)?

Options:

A.

The part of a contract that specifies the responsibilities of each party

B.

An agreement between the service provider and an internal organization

C.

An agreement between a service provider and an external supplier

D.

An agreement between the service provider and their customer

Next Question
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