Last Update May 3, 2024
Total Questions : 283
Last Update May 3, 2024
Total Questions : 283
Microsoft Dynamics 365 Customer Service Functional Consultant
Last Update May 3, 2024
Total Questions : 283
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You need to select the steps to create a new macro that will automate opening a new case creation form.
Which four actions should you recommend be performed in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
You need to implement a solution to provide the technician's utilization.
Which solution should you use?
You need to identify the productivity tools to use for the agents.
Which tools should you use? To answer move the appropriate tools to the correct requirements. You may use each tool once, more than once, or not at all. You may need to move the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
TESTED 04 May 2024
