IFSE Institute CIFC Actual Questions

Trailer fees are ongoing fees that are paid by mutual fund managers to mutual fund dealers for providing ongoing services to their clients who hold units of their funds. Trailer fees are calculated as a percentage of the value of assets under management (AUM) of the clients who hold units of the fund. Trailer fees are paid out of the management fee that is charged by the mutual fund manager to cover the costs of operating and administering the fund. Therefore, option C is correct regarding mutual fund fees. The other options are incorrect. Option A is false because redemptions are not made from units held by investors to pay trailer fees; rather, trailer fees are paid out of the management fee that is deducted from the net asset value (NAV) of the fund. Option B is false because trailer fees are not only paid to mutual fund dealers when a purchase is made; rather, trailer fees are paid on an ongoing basis as long as the clients hold units of the fund. Option D is false because trading commissions are not paid from the management fee; rather, trading commissions are paid from the trading expense ratio (TER) that reflects the costs of buying and selling securities within the fund. References: [Mutual Fund Fees Explained | Wealthsimple], [Mutual Fund Fees | GetSmarterAboutMoney.ca], [Understanding Mutual Fund Fees | Investopedia]

Cavalry can place a temporary hold on Darsha’s account to temporarily disallow the redemption if they have reasonable grounds to believe that Darsha is being financially exploited or that she lacks mental capacity to make financial decisions. This is in accordance with the guidance issued by the Mutual Fund Dealers Association of Canada (MFDA) on how to deal with vulnerable clients. A temporary hold can be placed for up to 15 business days, which can be extended for another 15 business days if necessary. During this time, Cavalry must conduct an internal review of the matter and contact Darsha and any trusted contact person or legal representative to resolve the situation. Cavalry cannot place a permanent hold on Darsha’s account without her consent or a court order. Cavalry is not required to place a temporary hold on Darsha’s account, but it is an option available to them to protect their client’s interests. References: What We Heard Report: Financial Crimes and Harms Against Seniors, MFDA Bulletin #0859-P - Guidance on Vulnerable Clients

Implied needs of your clients are needs reflected by statements made by clients regarding problems and dissatisfactions1. For example, a client may say “I’m worried about outliving my savings” or “I don’t understand how this investment works”. These statements imply that the client has a need for retirement planning or financial education, respectively. Implied needs are different from explicit needs, which are statements of wants and needs made by clients1. For example, a client may say “I want to save for my child’s education” or “I need a low-risk investment”. These statements express the client’s goals and preferences clearly. Statements made by you showing readiness to solve a client’s problem are not implied needs, but rather responses to implied needs1. For example, you may say “I can help you create a retirement plan that suits your lifestyle” or “I can explain how this investment works and what are the benefits and risks”. Statements made by clients expressing the desire for lower commissions are not implied needs, but rather objections or concerns that may arise during the sales process2. For example, a client may say “Your fees are too high” or “I can get a better deal elsewhere”. These statements may indicate that the client is not convinced of the value of your service or product, or that they are trying to negotiate a lower price. References: Unit 2: Know Your Client, Unit 10: Sales Process

A Trusted Contact Person (TCP) is someone that an investor authorizes their brokerage firm to contact in limited circumstances, such as if the broker has trouble reaching the investor or has a reasonable belief that the investor’s account may be exposed to possible financial exploitation. A TCP does not have the authority to make changes to the investor’s account or direct trading, unlike a Power of Attorney (POA). A TCP also does not have the power to place a temporary hold on the investor’s account, which is a decision made by the brokerage firm. Therefore, C is the correct answer. References: What is a Trusted Contact Person and why you should name one, Do You Need A ‘Trusted Contact’ To Help Protect You?, Investor Bulletin: Please Consider Adding a Trusted Contact Person to Your Account