Authentic ITIL Certification Exam ITIL-4-Practitioner-Release-Management Questions Answers

The release model development and improvement process aims to create and refine standardizedmodels for releases. TheITIL® 4 Practitioner: Release Managementdocument explains:"Release model review and development involves defining and standardizing the structure, contents, and schedule of releases to ensure consistency in the preparation of release instances"(Section 3.2.2).

Option A (Release management approach review and development) focuses on the overall practice approach, not specifically the preparation of release instances.

Option B (Release model review and development) directly addresses standardizing the preparation of release instances by defining repeatable models.

Option C (Product architecture and service relationship analysis) is a supporting activity to understand dependencies, not to standardize release preparation.

Option D (Release execution) is the process of deploying a release, not developing or standardizing models.

The correct answer is B, as it directly relates to standardizing release preparation through model development.

The dependency on partners and suppliers in release management is influenced by the extent to which an organization relies on external products or services. TheITIL® 4 Practitioner: Release Managementdocument explains:"The source of the organization’s products and technology solutions significantly affects the dependency on partners and suppliers, as reliance on externalsoftware, hardware, or services increases the need for coordination during releases"(Section 3.4).

Option A (The knowledge level of users) impacts user adoption but not the dependency on suppliers for release activities.

Option B (The maturity of the practice) affects internal efficiency, not the structural dependency on external parties.

Option C (The amount of automation) influences how releases are executed but doesn’t determine the dependency on suppliers.

Option D (The source of products and technology solutions) directly determines how much the organization relies on external parties, affecting release management dependency.

The correct answer is D, as the source of technology solutions most significantly impacts supplier dependency.

The concern about unnecessary and missing activities in releases points to issues with the release models being used. TheITIL® 4 Practitioner: Release Managementdocument advises:"To address inefficiencies in release processes, such as unnecessary or missing activities, organizations should review current release models, create additional models where appropriate to address gaps, and automate repetitive tasks to improve efficiency"(Section 3.2.2).

Option A (Introduce proactive communication channels) improves stakeholder engagementbut doesn’t directly address the issue of unnecessary or missing activities.

Option B (Review current release models, create additional models, and automate) directly tackles the problem by refining the release models to eliminate unnecessary activities, add missing ones, and enhance efficiency through automation.

Option C (Integrate metrics with deployment and change enablement) focuses on performance measurement, not process improvement.

Option D (Automate with development activities) addresses automation but doesn’t specifically tackle the issue of refining release activities.

The correct answer is B, as it directly addresses the root cause by improving release models.