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ITIL Leak Questions

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Question 36

What type of change is pre-authorized, low risk, relatively common, and follows a procedure or work instruction?

Options:

A.

A standard change

B.

An emergency change

C.

An internal change

D.

A normal change

Question 37

Which process is used to compare the value that new services offer with the value of the services they have

replaced?

Options:

A.

Availability management

B.

Capacity management

C.

Service portfolio management

D.

Service catalogue management

Question 38

Which practice identifies metrics that reflect the customer's experience of a service?

Options:

A.

Continual improvement

B.

Service desk

C.

Service level management

D.

Problem management

Question 39

In which case would a problem be logged?

Options:

A.

When the cause is identified but not resolved

B.

After analysis of error information from a supplier

C.

When a user reports an unplanned service interruption

D.

Alter a workaround is identified and documented

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Exam Code: ITIL
Exam Name: ITIL Foundation (syllabus 2011)
Last Update: Apr 26, 2024
Questions: 503
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