Information-Technology-Management Exam Dumps - WGU Courses and Certificates Questions and Answers

Comprehensive and Detailed Explanation From Exact Extract:

Operational decision-making focuses on short-term, day-to-day activities that keep the organization running efficiently. These decisions are typically structured, routine, and concern the execution of existing processes, such as staffing, work assignments, and scheduling.

Managing schedules and daily workflows is a classic operational-level activity because it involves:

Assigning tasks to staff for the current or upcoming shifts

Adjusting workflows to handle daily workload changes

Ensuring that routine operations proceed according to plan

Option B (Evaluating investment opportunities) is associated with tactical or strategic financial decisions, not daily operations.

Option C (Designing corporate policies) is part of tactical or strategic governance, focused on rules and guidelines that shape behavior across the organization.

Option D (Setting long-term strategic goals and objectives) clearly reflects strategic decision-making, focusing on the direction of the organization over years.

Therefore, managing schedules and daily workflows is the correct example of operational decision-making.

Definition of a Gantt Chart:

A Gantt chart is a visual tool used to list project tasks vertically and plot the time frame horizontally.

It displays task durations, dependencies, and progress, helping in scheduling and tracking.

Key Features of a Gantt Chart:

Represents tasks as horizontal bars proportional to their duration.

Helps identify task sequencing and overlaps.

Incorrect Options Analysis:

A. PERT Chart: Used for analyzing project timelines and task dependencies but not for plotting tasks against a timeline.

B. Project Model: Not a visual tool; it’s a conceptual representation of the project process.

C. Venn Diagram: Used for illustrating logical relationships, not task scheduling.

References and Documents of Information Technology Management:

PMBOK Guide (Project Scheduling Tools).

ITIL Project Management Best Practices (Axelos).

A transformational CIO goes beyond maintaining IT infrastructure and instead focuses on innovation, strategic initiatives, and enabling business growth through technology. This leadership approach involves aligning IT with business strategy, driving digital transformation, and fostering a culture of continuous improvement and adaptability.

Option A: Incorrect—operational stability is important but not transformational.

Option B: Incorrect—maintaining existing systems is reactive, not innovative.

Option C: Incorrect—non-technical business oversight is outside the CIO’s IT leadership role.

Thus, the CIO becomes transformational by driving innovation and business growth.