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ITIL-Foundation Exam Dumps - ITIL Foundation Level Questions and Answers

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Questions 4

At which stage of the service lifecycle should the processes necessary to operate a new service be defined?

Options:

A.

Service design: Design the processes

B.

Service strategy: Develop the offerings

C.

Service transition: Plan and prepare for deployment

D.

Service operation: IT operations management

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Questions 5

Which one of the following do technology metrics measure?

Options:

A.

Components

B.

Processes

C.

The end-to-end service

D.

Customer satisfaction

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Questions 6

When can a known error record be raised?

1. At any time it would be useful to do so

2. After a workaround has been found

Options:

A.

2 only

B.

1 only

C.

Neither of the above

D.

Both of the above

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Questions 7

The consideration of value creation is a principle of which stage of the service lifecycle?

Options:

A.

Continual service improvement

B.

Service strategy

C.

Service design

D.

Service transition

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Exam Code: ITIL-Foundation
Exam Name: ITIL Foundation Certification - IT Service Management
Last Update: May 11, 2024
Questions: 324
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