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220-1102 Exam Dumps - CompTIA A+ Questions and Answers

Question # 79

A mobile phone user has downloaded a new payment application that allows payments to be made with a mobile device. The user attempts to use the device at a payment terminal but is unable to do so successfully. The user contacts a help desk technician to report the issue. Which of the following should the technician confirm NEXT as part of the troubleshooting process?

Options:

A.

If airplane mode is enabled

B.

If Bluetooth is disabled

C.

If NFC is enabled

D.

If WiFi is enabled

E.

If location services are disabled

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Question # 80

In which of the following scenarios would remote wipe capabilities MOST likely be used? (Select TWO).

Options:

A.

A new IT policy requires users to set up a lock screen PIN.

B.

A user is overseas and wants to use a compatible international SIM Card.

C.

A user left the phone at home and wants to prevent children from gaining access to the phone.

D.

A user traded in the company phone for a cell carrier upgrade by mistake.

E.

A user cannot locate the phone after attending a play at a theater.

F.

A user forgot the phone in a taxi, and the driver called the company to return the device.

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Question # 81

Which of the following defines the extent of a change?

Options:

A.

Scope

B.

Purpose

C.

Analysis

D.

Impact

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Question # 82

A technician is troubleshooting a customer's PC and receives a phone call. The technician does not take the call and sets the phone to silent. Which of the following BEST describes the technician's actions?

Options:

A.

Avoid distractions

B.

Deal appropriately with customer's confidential material .

C.

Adhere to user privacy policy

D.

Set and meet timelines

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Question # 83

A manager reports that staff members often forget the passwords to their mobile devices and applications. Which of the following should the systems administrator do to reduce the number of help desk tickets submitted?

Options:

A.

Enable multifactor authentication.

B.

Increase the failed log-in threshold.

C.

Remove complex password requirements.

D.

Implement a single sign-on with biometrics.

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Question # 84

An IT services company that supports a large government contract replaced the Ethernet cards on several hundred desktop machines to comply With regulatory requirements. Which of the following disposal methods for the non-compliant cards is the MOST environmentally friendly?

Options:

A.

incineration

B.

Resale

C.

Physical destruction

D.

Dumpster for recycling plastics

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Question # 85

While browsing a website, a staff member received a message that the website could not be trusted. Shortly afterward, several other colleagues reported the same issue across numerous other websites. Remote users who were not connected to corporate resources did not have any issues. Which of the following is MOST likely the cause of this issue?

Options:

A.

A bad antivirus signature update was installed.

B.

A router was misconfigured and was blocking traffic.

C.

An upstream internet service provider was flapping.

D.

The time or date was not in sync with the website.

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Question # 86

Which of the following is an example of MFA?

Options:

A.

Fingerprint scan and retina scan

B.

Password and PIN

C.

Username and password

D.

Smart card and password

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Question # 87

A technician has just used an anti-malware removal tool to resolve a user's malware issue on a corporate laptop. Which of the following BEST describes what the technician should do before returning the laptop to the user?

Options:

A.

Educate the user on malware removal.

B.

Educate the user on how to reinstall the laptop OS.

C.

Educate the user on how to access recovery mode.

D.

Educate the user on common threats and how to avoid them.

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Question # 88

A technician has an external SSD. The technician needs to read and write to an external SSD on both Macs and Windows PCs. Which of the following filesystems is supported by both OS types?

Options:

A.

NTFS

B.

APFS

C.

ext4

D.

exFAT

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Question # 89

A technician is troubleshooting an issue involving programs on a Windows 10 machine that are loading on startup but causing excessive boot times. Which of the following should the technician do to selectively prevent programs from loading?

Options:

A.

Right-click the Windows button, then select Run entering shell startup and clicking OK, and then move items one by one to the Recycle Bin

B.

Remark out entries listed HKEY_LOCAL_MACHINE>SOFTWARE>Microsoft>Windows>CurrentVersion>Run

C.

Manually disable all startup tasks currently listed as enabled and reboot checking for issue resolution at startup

D.

Open the Startup tab and methodically disable items currently listed as enabled and reboot, checking for issue resolution at each startup.

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Question # 90

Security software was accidentally uninstalled from all servers in the environment. After requesting the same version of the software be reinstalled, the security analyst learns that a change request will need to be filled out. Which of the following is the BEST reason to follow the change management process in this scenario?

Options:

A.

Owners can be notified a change is being made and can monitor it for performance impact. Most Voted

B.

A risk assessment can be performed to determine if the software is needed.

C.

End users can be aware of the scope of the change.

D.

A rollback plan can be implemented in case the software breaks an application.

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Question # 91

A company has just refreshed several desktop PCs. The hard drives contain PII. Which of the following is the BEST method to dispose of the drives?

Options:

A.

Drilling

B.

Degaussing

C.

Low-level formatting

D.

Erasing/wiping

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Question # 92

A user reports a workstation has been performing strangely after a suspicious email was opened on it earlier in the week. Which of the following should the technician perform FIRST?

Options:

A.

Escalate the ticket to Tier 2.

B.

Run a virus scan.

C.

Utilize a Windows restore point.

D.

Reimage the computer.

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Question # 93

A technician is setting up a new laptop. The company's security policy states that users cannot install virtual machines. Which of the following should the technician implement to prevent users from enabling virtual technology on their laptops?

Options:

A.

UEFI password

B.

Secure boot

C.

Account lockout

D.

Restricted user permissions

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Exam Code: 220-1102
Exam Name: CompTIA A+ Certification Core 2 Exam
Last Update: Jul 31, 2025
Questions: 816
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