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Service-Cloud-Consultant pdf

Service-Cloud-Consultant PDF

Last Update Jun 15, 2025
Total Questions : 197 With Comprehensive Analysis

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Service-Cloud-Consultant Testing Engine

Last Update Jun 15, 2025
Total Questions : 197

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Authentic Salesforce Certification Exam Service-Cloud-Consultant Questions Answers

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Salesforce Certified Service cloud consultant (SP25)

Last Update Jun 15, 2025
Total Questions : 197 With Comprehensive Analysis

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Salesforce Certified Service cloud consultant (SP25) Questions and Answers

Questions 1

Which feature should a consultant recommend to assign a case to a Tier 2 service queue so the Tier 2 service agent knows how far the Tier 1 service agent had progressed in troubleshooting the case?

Options:

A.

Path for Cases

B.

Slack message

C.

Escalation Rules

D.

Case Comments

Questions 2

What should a consultant recommend to ensure chat requests contain sufficient information for service agents to respond effectively?

Options:

A.

Customize Intents using Einstein Chatbots.

B.

Customize the Lightning Console chat page.

C.

Customize the pre-chat form.

Questions 3

Universal Containers (UC) has regional contact centers around the world. UC has

implemented Service Cloud with the organization wide default for Cases set to Private. The UC role

hierarchy is set up by region. Support managers want to see support metrics for their region by

default. UC needs a scalable solution.

Which strategy should a consultant recommend?

Options:

A.

Create a dashboard using Reporting Snapshots.

B.

Create a dashboard for each support manager.

C.

Create a Dynamic Dashboard.

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Salesforce Service-Cloud-Consultant Exam Dumps FAQs

The Salesforce Service-Cloud-Consultant exam is a professional certification test designed for consultants who specialize in implementing and configuring Salesforce Service Cloud solutions. It evaluates a candidate's ability to design scalable solutions that enhance customer service operations.

The registration fee for the Salesforce Service-Cloud-Consultant exam is $200 USD, with a retake fee of $100 USD.

To pass the Salesforce Service-Cloud-Consultant exam, candidates must achieve a score of at least 67%.

The main prerequisite for the Salesforce Service-Cloud-Consultant certification is that candidates must hold the Salesforce Administrator certification. This ensures that they already possess foundational knowledge about Salesforce concepts, configurations, and functionalities.

The key difference between the Sales-Cloud-Consultant and Service-Cloud-Consultant certifications lies in their focus areas:

  • The Sales-Cloud-Consultant certification is tailored for professionals who specialize in implementing Salesforce Sales Cloud solutions. It focuses on sales processes, lead and opportunity management, sales forecasting, and optimizing the sales funnel to drive revenue growth.
  • The Service-Cloud-Consultant certification is designed for those who implement Salesforce Service Cloud solutions. It emphasizes customer service operations, including case management, knowledge management, service console features, and omnichannel support to enhance customer satisfaction.

The Service-Cloud-Consultant exam consists of 60 multiple-choice/multiple-select questions, along with 5 unscored questions.

The Salesforce Service-Cloud-Consultant exam is moderately difficult. It requires a deep understanding of Salesforce Service Cloud capabilities and implementation strategies.

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