CIS-CSM Exam Dumps - ServiceNow CIS-Customer Service Management Questions and Answers

Manage requests

Execute assigned tasks

Close work orders

Manage cases

Manage assets

When a new customer is created

When an internal problem occurs

When a customer has a question or issue to resolve

When we have new marketing material for a customer

A guaranteed reduction in call volume per month

Eliminate the need for more traditional performance analytics

Auto-generate clusters of cases that point to similar underlying issues

Create root cause solutions for similar cases

The role then becomes a child responsibility

Ensure there is a dedicated account manager for that account

The role then becomes a parent responsibility

Prevent the same role being used on different customer accounts

Installed Products

Install Base Items

Assets

Sold Products

Configuration Items

Governance Risk and Control

Targeted Communications

Asset management

Record producers

A step-by-step methodology for creating and solving different case types

A detailed check list for customer service teams

A multi-step process consisting of a series of questions answers, and guidance Most Voted

A set of steps used to define a complex process

Blocked by approval

Blocked by case task

Blocked internally and by customer

Blocked by internally

Partner-to-customer

Customer-to-Consumer

Account-to-account

Partner-to-account

Account-to-customer

Routes the chat towards another group

Uses response templates to Insert as text in a conversation

Rolls up the current chat history towards an existing case

Rejects an incoming chat and moves it automatically to the general queue