CIS-CSM Exam Dumps - ServiceNow CIS-Customer Service Management Questions and Answers

How are ServiceNow’s out-of-the-box Customer Service Management applications packaged? (Choose two.)

Based on which out-of-box attributes can Special Handling Notes be applied to cases?

Choose 3 answers

Which application must be activated to enable customers to check in on-line for future appointments?

Using the out-of-the-box major issue management process flow, a consumer service agent proposes an existing case in the Open state as a major case candidate. The major case candidate has a consumer defined and is approved by the customer service manager What happens to the major case candidate?

What are the types of units used in counting for entitlements in ServiceNow?

And the options are:

Benefits of Proactive Customer Service Operations include: (Choose two.)

To which recipient types can targeted communications (publications) be sent? (Choose two.)

With the Auto Close Resolved Cases flow enabled, and using its default settings, when will a reminder be sent to a non-responsive customer?

What does NLU stand for?

On the Customer Service Portal which personas can see work orders from their company hierarchy? (Choose two.)