Last Update Apr 24, 2024
Total Questions : 229
Last Update Apr 24, 2024
Total Questions : 229
ServiceNow Certified Implementation Specialist - Customer Service Management Exam
Last Update Apr 24, 2024
Total Questions : 229
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Agents and managers cannot create knowledge articles from Community questions.
What types of escalation templates can be created?
Choose 2 answers
A customer service manager would like to limit the reading and creation of knowledge articles within a specific Knowledge Base to the Customer Support group only. Which features should be used to accomplish this? (Choose two.)
TESTED 25 Apr 2024
