Partner admin contacts have access to the data of both their partner accounts and customer accounts.
Which feature provides easy-to-configure integrations between the Now Platform and third-party Customer Relationship Management (CRM) and Enterprise Resource Planning (ERP) tools or platforms?
_____________________ is a role for agents who assists consumers with questions, issues, and problems. This user creates, views, and edits cases and works with consumers to resolve cases. Typically supports a specific set of products across one or more communication channels. An agent can belong to one or more agent groups.
Options are :
In the Customer Service Management space, what does the term asset management mean?
Configure chat for Agent Workspace so that agents can interact with their customers. From a chat, agents can:
Options are :
What allows the implementation of phases and tasks to meet performance goals track progress and measure success?
Advanced Work Assignment (AWA) pushes work to qualified agents using work item queues, routing conditions, and assignment criteria that you define. Which step would ensure the work was allocated to the appropriate agent?
External customers can view the problem, change, and request records associated with their customer service cases from the Customer and Consumer Service Portals. What can they approve in relation to cases via the portals?
TESTED 15 Jun 2025
